Finance Operations Transformation Lead

Hewett Recruitment | BCorp™; Malvern; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Hewett Recruitment is partnering with a growing business to recruit a Business & Finance Operations Transformation Lead for an initial 12-month transformation programme. This hands-on role focuses on cash collection, credit control and invoicing while identifying automation opportunities to streamline processes and create scalable ways of working.

Key responsibilities include optimizing cash collection, managing billing for licences and services, and developing KPIs and dashboards to track

Qualifications

• Experience in finance operations, credit control or order-to-cash.
• Strong track record of process improvement and operational transformation.
• Experience invoicing and cash collection for large corporate or multinational customers.
• Excellent communication and stakeholder management skills.

Responsibilities

• Take ownership of cash collection and credit control, improving overdue receivables and cash visibility.
• Build relationships with finance, accounts payable and procurement teams within major corporate customers.
• Manage customer payment portals, purchase orders, billing queries and payment escalations.
• Own the invoicing process across software licences, subscriptions, renewals and services.
• Identify and implement automation opportunities across invoicing and credit control.

Skills

Process improvement

Operational transformation

Stakeholder management

Analytical skills

Communication

Cross-functional collaboration

Problem solving

Automation opportunities

Tools

Zoho CRM

Xero

Job description

12-month Fixed-Term Contract | Potential to become permanent

Competitive salary, dependent on experience

Are you a commercially minded finance or business operations professional who enjoys improving processes, solving problems and making things work better?

Hewett Recruitment are working with a growing business to recruit a Business & Finance Operations Transformation Lead for an initial 12-month transformation programme.

This is not a traditional accounting role. You'll take ownership of key commercial and finance operations, including cash collection, credit control and invoicing, while identifying opportunities to streamline processes, introduce automation and create scalable ways of working.

It's a hands-on role where you'll have the opportunity to make a genuine and measurable impact.

Key responsibilities:

• Take ownership of cash collection and credit control, improving overdue receivables and cash visibility.
• Build strong relationships with finance, accounts payable and procurement teams within major corporate customers.
• Manage customer payment portals, purchase orders, billing queries and payment escalations.
• Own the operational invoicing process across software licences, subscriptions, renewals and services.
• Improve invoice accuracy, efficiency and turnaround times.
• Identify and implement automation opportunities across invoicing, credit control and wider commercial processes.
• Improve workflows and information sharing between Zoho CRM, Xero and customer payment processes.
• Improve collaboration between Sales, Finance and other areas of the business.
• Develop useful KPIs, dashboards and reporting around collections, invoicing and operational performance.
• Document and embed improved processes that can support future business growth.

About you:

We're looking for someone who is proactive, commercially aware and comfortable rolling up their sleeves to make improvements happen.

You'll ideally have:

• Experience within finance operations, credit control, accounts receivable, commercial operations or order-to-cash.
• A strong track record of process improvement and operational transformation.
• Experience managing invoicing and cash collection for large corporate or multinational customers.
• Confidence dealing directly with customers to resolve payment and billing issues.
• Experience implementing practical process automation.
• Strong systems skills, ideally including Zoho CRM and Xero, or similar CRM/accounting platforms.
• Strong Excel and analytical skills.
• Excellent communication and stakeholder management skills.
• The ability to balance hands-on operational responsibilities with longer-term improvement projects.

What's on offer?

This is a fantastic opportunity to join an innovative and growing business where you'll have the autonomy to challenge existing ways of working and deliver meaningful change.

Rather than simply maintaining existing processes, you'll be encouraged to identify what's slowing the business down, implement practical solutions and leave behind smarter, more automated and scalable ways of working.

The role is initially offered on a 12-month fixed-term basis, with the potential to develop into a permanent opportunity depending on business requirements and the success of the transformation programme.

Very competitive salary and benefits offered.

Remote working with a requirement to be in the Malvern site 2-3 times a month.