Finance Operations Support Specialist Hybrid

AXA UK; Bolton; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

AXA UK in Bolton is seeking an Operational Support Team Member to join the Finance Operations group. The role focuses on processing daily post, emails and transactions, handling banking processes, and delivering accurate service.

You will work closely with internal teams and external partners, ensuring queries are answered professionally and records are kept up to date. The position requires strong attention to detail, reliable communication, and familiarity with banking procedures.

Qualifications

• Experience in a similar operational or finance support role.
• Good knowledge of banking and finance processes, including cheque and BACS handling.
• Strong attention to detail and organisational skills.
• Great communication skills, both written and verbal.
• Familiarity with AXA's systems or similar experience.
• Ability to work in a fast-moving environment and adapt to change.
• A positive, proactive attitude and excellent team player mentality.
• Knowledge of GDPR and data protection standards.

Responsibilities

• Processing daily post, emails, and transactions accurately and within set timescales.
• Performing banking processes in line with best practice and compliance standards.
• Managing customer calls, taking card payments, and ensuring queries are handled professionally.
• Supporting the team with daily tasks such as archiving, admin, and system updates.
• Ensuring all work requests are completed to specification and within deadlines.
• Building effective relationships with internal and external customers, delivering excellent service.
• Assisting with ad-hoc tasks to support wider Finance Operations activities.
• Maintaining accurate records of system access and profiles for all team members.

Skills

Banking processes

Attention to detail

Communication skills

GDPR knowledge

Systems familiarity

Team player

Adaptability

Fast-paced environment

Job description

AXA UK in Bolton is seeking an Operational Support Team Member to join the Finance Operations group. The role focuses on processing daily post, emails and transactions, handling banking processes, and delivering accurate service.

You will work closely with internal teams and external partners, ensuring queries are answered professionally and records are kept up to date. The position requires strong attention to detail, reliable communication, and familiarity with banking procedures.