Finance Operations Manager (Order-to-Cash)

Pearse Portfolio; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Pearse Portfolio is seeking a Finance Operations Manager (Order-to-Cash) to design and lead the operating model that converts approved commitments into billing readiness, revenue inputs and cash visibility. The role sits at the nexus of Commercial Finance, Accounting Operations, Treasury, Legal, Sales and Customer Success, delivering executive-level visibility on cash, blockers and risk.

You will coordinate with cross-functional teams to ensure timely onboarding, data standards, and escalations

Qualifications

• 7-10 years' experience in Finance Operations, Order-to-Cash, Revenue Finance, Billing Operations, Commercial Operations or Finance Transformation within complex B2B environments.
• Proven experience designing and implementing operating models, controls and cross-functional operating cadences.
• Strong understanding of complex contracts, billing triggers, acceptance milestones, payment terms, revenue recognition inputs and cash timing.

Responsibilities

• Build and operate the Commercial-to-Cash model from approved commitments through billing readiness, revenue recognition inputs, cash visibility and execution reporting.
• Establish the contract-to-finance handoff process with data standards, ownership, turnaround expectations and escalation routes.
• Lead the weekly Commercial-to-Cash review to surface blockers affecting billing, revenue recognition, cash collection and milestones.
• Report to senior Finance and Operations leadership on signed deal readiness, blockers, liquidity timing and escalation needs.
• Develop dashboards, trackers and control routines to deliver visibility and scalable operating discipline.

Job description

An established international digital infrastructure business is seeking a Finance Operations Manager (Order-to-Cash) to build and lead the operating model that converts approved commercial commitments into billing readiness, revenue recognition inputs, cash visibility and finance-owned execution reporting.

Operating at the intersection of Commercial Finance, Accounting Operations, Treasury, Legal, Sales, Customer Success and Infrastructure Deployment, this is a business-critical role responsible for ensuring commercial commitments translate into invoice-related milestones, revenue-recognisable outputs and collectable cash.

Working closely with Accounting Operations, which retains ownership of billing execution, technical revenue recognition and accounting controls, you will coordinate the cross-functional revenue execution process. The role offers regular exposure to senior Finance and Operations leadership, with responsibility for establishing the operating cadence that provides clear visibility over billing readiness, liquidity-critical customer cash, delivery-related blockers, SLA and performance credit exposure, and unresolved execution risks.

Key Responsibilities

Commercial-to-Cash Operating Model

• Build and operate the Commercial-to-Cash model, from approved commercial commitments through billing readiness, revenue recognition inputs, cash visibility and execution reporting.
• Establish the contract-to-finance handoff process, defining minimum data standards, source hierarchies, ownership, turnaround expectations and escalation routes.
• Lead the weekly Commercial-to-Cash review, ensuring blockers affecting billing, revenue recognition, cash collection, customer finance onboarding and acceptance milestones are visible, assigned and escalated.
• Report regularly to senior Finance and Operations leadership on signed deal readiness, billing blockers, liquidity-critical cash timing, execution risks and required escalations.
• Develop practical dashboards, trackers and control routines that deliver immediate visibility while establishing scalable operating discipline.

Contract Handoffs, Finance Readiness and Revenue Execution

• Translate signed contracts, order forms and amendments into finance-ready billing milestones, revenue recognition inputs and cash timing assumptions.
• Identify and monitor billing triggers, acceptance dependencies, purchase order and customer portal requirements, payment terms, termination windows, service credits, delay penalties and performance credits.
• Coordinate with Customer Success, Commercial Operations and other onboarding owners to ensure customer finance onboarding requirements are completed on time.
• Partner with Accounting Operations on invoice issuance, technical revenue recognition assessments and related controls; Treasury on cash timing; and Legal on contractual terms affecting Finance execution.
• Maintain a complete, controlled and auditable view of contractual commitments, billing readiness, revenue recognition requirements and expected cash receipts.

Cash, Liquidity, Risk Exposure and Executive Reporting

• Own the commercial-to-cash dashboard, invoice milestone tracker and open blocker log.
• Monitor advance and prepayment billing, recurring billing, cash due, overdue or disputed balances, and revenue or cash at risk.
• Drive execution visibility over material advance and prepayment invoices, tracking contractual triggers, purchase order and portal readiness, invoice issuance, due dates, disputes and collection risks.
• Provide Treasury, FP&A and senior Finance leadership with reliable visibility over liquidity-critical customer cash timing.
• Quantify and elevate financial exposure arising from delay penalties, performance credits, service credits, acceptance slippage and SLA obligations.
• Deliver monthly executive reporting on signed deal readiness, billing blockers, cash exposure, SLA and service credit exposure, and unresolved execution risks.

Controls and Continuous Improvement

• Maintain audit-ready evidence of contract handoffs, billing trigger evidence, approval status, blocker ownership and unresolved issues.
• Feed execution learnings into Commercial Finance, FP&A, Accounting Operations and governance processes to improve pricing, contractual terms, approval gates and operating controls.
• Strengthen the consistency, transparency and scalability of finance execution processes across the business.
• Link contracted or allocated capacity to customer commitments, revenue phasing, billing readiness and cash timing.
• Partner with Commercial Finance to ensure capacity-to-revenue conversion reflects approved economics, customer commitments and opportunity-cost decisions.
• Work with Infrastructure and Deployment teams to maintain visibility over committed capacity status, expected go-live timing, acceptance milestones and billing readiness.
• Track capacity-to-revenue conversion, identifying where allocated or contracted capacity is not yet generating billable activity, recognisable revenue or cash.
• Escalate capacity conversion blockers that delay revenue conversion, customer cash collection or forecast delivery.
• 7-10 years' experience in Finance Operations, Order-to-Cash, Revenue Finance, Billing Operations, Commercial Operations, Deal Desk Operations or Finance Transformation within complex B2B environments.
• Proven experience designing and implementing operating models, controls and cross-functional operating cadences, beyond simply maintaining trackers and reporting.
• Strong understanding of complex contracts, billing triggers, acceptance milestones, payment terms, revenue recognition inputs and cash timing.
• Hands-on ability to develop practical dashboards, trackers and escalation tools while establishing scalable processes and controls.
• Experience supporting high-value advance billing, complex invoice milestones or liquidity-critical cash collection processes is preferred.
• Experience building or operating SOX/ICFR-ready and audit-ready controls across order-to-cash, revenue operations, billing or finance transformation is preferred.
• Confidence and sound judgement when challenging and influencing stakeholders across Sales, Legal, Accounting Operations, Treasury, Deployment and senior leadership.
• Comfortable operating in a high-growth, ambiguous environment where processes and controls are still being established.
• Experience in digital infrastructure, cloud services, enterprise technology, telecommunications or other capital-intensive B2B contracting environments is preferred.