Finance Officer

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Graded Finance Officer to join their Housing Finance Team. This full-time role focuses on recovering rent arrears and service charges for Temporary Supported Accommodation, ensuring financial stability for vulnerable service users. You'll play a crucial role in liaising with support staff and conducting home visits, making a direct impact on the community. If you're experienced in debt recovery and have a passion for helping others, this opportunity is perfect for you to make a difference in Cardiff.

Qualifications

• Experience in debt recovery for rent or other debts, including legal action.
• Ability to follow complex procedures and proficiency with IT systems.

Responsibilities

• Responsible for recovery of rent arrears and service charges for Temporary Supported Accommodation.
• Liaise with on-site support staff and conduct face-to-face appointments with service users.

Skills

Debt Recovery

IT Proficiency

Complex Procedure Following

Supervision and Mentoring

Education

Relevant Finance Qualification

Tools

Housing Benefit System

Job description

Cardiff Council aims to provide a high quality, accessible housing finance service. The service currently has a Full Time vacancy for a Senior Graded Finance Officer within the Housing Finance Team, responsible for Temporary Accommodation sites across Cardiff.

About the job

The main function of the post is to be responsible for the recovery of rent arrears and service charges for Temporary Supported Accommodation provided by Cardiff Council’s homeless service. The role involves taking all appropriate recovery actions and may also include assisting with other rent accounts across the service as required. Supporting contract holders and licensees experiencing financial hardship is also part of the role. Additionally, the post holder will liaise with on-site support staff, hold surgeries, and conduct face-to-face appointments with service users when needed.

What We Are Looking For From You

Essential requirements include experience in debt recovery for rent or other debts, up to and including legal action, the ability to follow complex procedures, and proficiency with IT systems. Finance Officers will interact daily with the Housing Benefit department and conduct lone visits to temporary accommodation sites and customers’ homes, so previous experience with home visits is essential.

Experience in supervising and mentoring others, along with providing formal and informal feedback, would be advantageous.

Additional information

The interview process will be held in person or virtually via an appropriate online platform. The hiring manager will advise on the interview format during the recruitment process. If you have concerns about participating in a virtual interview or wish to have an informal discussion about the role before applying, please contact .

Please note that the Council does not accept CVs. When completing the supporting information section of your application, ensure you refer to the information available on our website:

• Job Category: Housing
• Department: Housing & Communities
• Working Pattern/Contract Type: Full Time Permanent