Finance Graduate - Customer Service London

Portfolio credit control; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services business is seeking a Finance Graduate for their Credit Control team in London. This role involves managing client accounts, cash collection, and service queries. Ideal candidates will demonstrate strong communication skills and attention to detail, with opportunities for personal and professional growth.

Qualifications

• Excellent communication skills
• Strong attention to detail and eagerness to learn
• Previous finance experience is advantageous

Responsibilities

• Manage a portfolio of approximately £5m across several hundred clients.
• Contact clients regarding overdue accounts and manage payment correspondence.
• Coordinate with internal departments to resolve client queries about invoices.

Skills

Communication

Attention to Detail

Proactive Attitude

Team Player

Tools

Salesforce

Access Dimensions

Job description

Portfolio Credit Control are currently partnered with an ever-growing, well-established professional services business that has a global presence. We are looking to strengthen the credit control team with a customer service-oriented individual interested in a long-term career in Credit Control.

Position: Finance Graduate - Customer Service

Type: Permanent, Office Based

Location: London

Posted On: 19th August 2024

Job Reference: 069c69a68af5

Job Industry: Business Services

Contact: Brandon Robinson

Job Description:

This role involves managing a portfolio of approximately £5m across several hundred clients, focusing on cash collection and ledger administration. The ideal candidate will remain calm under pressure, pay close attention to detail, and have a methodical approach to resolving issues. This is an exciting opportunity to join a business experiencing significant growth and change.

Responsibilities include:

• Contact clients regarding overdue accounts, payments, and service queries via phone and email.
• Handle all invoice and payment correspondence, update internal records accurately.
• Coordinate with internal departments to resolve client queries about invoices.
• Perform account adjustments as needed.
• Manage cases for litigation after exhausting collection efforts, maintaining detailed case history and liaising with litigation teams.
• Report any client complaints, cancellations, or actions to the Client Experience team.

Skills and Qualifications:

• Excellent communication skills.
• Strong attention to detail, proactive attitude, and eagerness to learn.
• Previous finance experience is advantageous.
• Team player with a willingness to develop skills.
• Experience with Salesforce or Access Dimensions is a plus but not essential; full training will be provided.

If interested, please apply directly or contact Brandon for further discussion.