Finance, Benefits & Debt Advisor for Offenders

The Growth Company; Brough; Vor Ort; GBP 25.000 - 32.000; Vollzeit

Zusammenfassung

The Growth Company’s Justice Services team is recruiting a Finance Benefit and Debt Advisor to deliver high performance, compliant activity and customer service standards on the FBD service and to support the Service Manager to achieve service and business objectives across both community and custodial settings.

You will deliver interventions for offenders with financial issues, support financial capacity building, personal budgeting, debt repayment plans and access to benefits or third sector

Qualifikationen

• Demonstrate case management expertise gained within training, advice, guidance, counselling or similar environments.
• Evidence strong understanding of debt and benefits including causes of financial mismanagement and DWP or Jobcentre Plus requirements.
• Use IT systems confidently including MI systems, spreadsheets, digital tools, diaries and email to manage caseloads.
• Apply negotiation and problem solving skills to resolve issues, challenge appropriately and advocate for participants.
• Deliver presentations and build networks while promoting services to varied audiences.
• Understand local labour markets alongside training, education and employment pathways that support progression.
• Recognise welfare to work principles including customer needs, national standards and sector expectations.
• Work effectively with multiple stakeholders across probation, community partners and third sector organisations.

Aufgaben

• Managing participant caseloads and supporting individuals in both community and prison settings to access benefits and meet claim responsibilities.
• Resolving complex debt issues by identifying financial barriers, negotiating with creditors and agreeing sustainable repayment and rent arrears plans.
• Providing budgeting and financial guidance to build confidence in managing personal finances, spending habits and daily budgeting.
• Liaising with key stakeholders to maintain communication with landlords, utilities, banks, credit unions and other agencies.
• Building strong, motivational relationships that support informed decision making and tailored action planning based on individual needs and learning styles.
• Delivering flexible, multichannel support through face to face, digital, video and telephone interventions to maximise accessibility and engagement.
• Monitoring progress and ensuring follow through by tracking actions, responding to correspondence and maintaining accurate, compliant records.
• Collaborating with probation services and working closely with National Probation Service officers to contribute to targets and service improvements.

Kenntnisse

Case management

Debt and benefits knowledge

IT systems

Negotiation

Presentation skills

Networking

Labour market knowledge

Welfare to work principles

Stakeholder engagement

Tools

MI systems

Spreadsheets

Email

Jobbeschreibung

The Growth Company’s Justice Services team is recruiting a Finance Benefit and Debt Advisor to deliver high performance, compliant activity and customer service standards on the FBD service and to support the Service Manager to achieve service and business objectives across both community and custodial settings.

You will deliver interventions for offenders with financial issues, support financial capacity building, personal budgeting, debt repayment plans and access to benefits or third sector