Finance Benefit And Debt Caseworker

The Growth Company; Aldbrough; On-site; GBP 26,000 - 36,000; Full time

Job summary

The Growth Company within the Justice Services team is hiring a Finance Benefit and Debt Advisor to deliver high performance and compliant activity while supporting service objectives. You will work with offenders to build financial capacity, manage debt, and access benefits through one-to-one and group sessions.

Travel between HMP Humber and Beverley Probation is required, and you will collaborate with probation services to improve financial wellbeing and rehabilitation outcomes for

Qualifications

• Case management experience in training, advice, guidance or counselling.
• Strong understanding of debt and benefits and DWP/Jobcentre Plus requirements.
• Proficient IT skills including MI systems, spreadsheets, email.
• Negotiation and problem-solving abilities.
• Ability to present and network with diverse audiences.
• Knowledge of local labour markets and progression pathways.
• Understanding welfare to work principles and national standards.
• Experience working with probation, community partners and third-sector organizations.

Responsibilities

• Manage participant caseloads in community and prison settings to access benefits.
• Resolve complex debt issues by negotiating with creditors and setting repayment plans.
• Provide budgeting and financial guidance to improve personal finances.
• Liaise with landlords, utilities, banks and other agencies.
• Build motivational relationships and action plans tailored to individuals.
• Deliver multi-channel support (face to face, digital, video and telephone).
• Monitor progress and maintain accurate records.
• Collaborate with probation services to contribute to targets.

Skills

Case management

Debt & benefits

IT systems

Negotiation skills

Presentations & networking

Labour market knowledge

Welfare to work principles

Stakeholder collaboration

Job description

The Growth Company’s (GC) Justice Services team have an exciting new opportunity for a Finance Benefit and Debt (FBD) Advisor to deliver high performance levels, compliant activity and customer service standards on the FBD service and support the Service Manager to ensure that service and business objectives are achieved.

Through the delivery of a range of interventions for offenders with financial issues, (on both a one-to-one and group basis), support the resolution of these issues via financial capacity building, personal finance management awareness, reflective spending skills, the establishment of debt repayment plans and provision of help to access state benefits or third sector support.

At The Growth Company, we deliver to the Ministry of Justice (MoJ) Finance, Benefits and Debt Service, supporting individuals in prison and on probation to improve their financial wellbeing. We provide tailored support to help people manage money, access benefits, and address debt, enabling greater stability and removing financial barriers to rehabilitation.

Please note this role will require travel between HMP Humber and Beverley Probation.

Key Responsibilities

• Managing participant caseloads and supporting individuals in both community and prison settings to access benefits and meet claim responsibilities.
• Resolving complex debt issues by identifying financial barriers, negotiating with creditors and agreeing sustainable repayment and rent arrears plans.
• Providing budgeting and financial guidance to build confidence in managing personal finances, spending habits and daily budgeting.
• Liaising with key stakeholders to maintain communication with landlords, utilities, banks, credit unions and other agencies.
• Building strong, motivational relationships that support informed decision making and tailored action planning based on individual needs and learning styles.
• Delivering flexible, multichannel support through face to face, digital, video and telephone interventions to maximise accessibility and engagement.
• Monitoring progress and ensuring follow through by tracking actions, responding to correspondence and maintaining accurate, compliant records.
• Collaborating with probation services and working closely with National Probation Service officers to contribute to targets and service improvements.

About You

• Demonstrate experience supporting vulnerable or marginalised groups including ex offenders, people in custody or those facing multiple barriers.
• Communicate confidently and engage effectively with the ability to motivate, challenge and build trust across diverse backgrounds.
• Remain resilient and calm under pressure within fast paced, target driven environments with competing priorities.
• Show flexibility to travel, work across different settings and occasionally support outside standard hours.
• Manage workload independently while meeting KPIs and maintaining high service standards.
• Act with professionalism, integrity and confidentiality while respecting data security requirements.
• Stay highly organised with the ability to prioritise tasks, maintain accurate records and manage time efficiently.

Skills Required

• Demonstrate case management expertise gained within training, advice, guidance, counselling or similar environments.
• Evidence strong understanding of debt and benefits including causes of financial mismanagement and DWP or Jobcentre Plus requirements.
• Use IT systems confidently including MI systems, spreadsheets, digital tools, diaries and email to manage caseloads.
• Apply negotiation and problem solving skills to resolve issues, challenge appropriately and advocate for participants.
• Deliver presentations and build networks while promoting services to varied audiences.
• Understand local labour markets alongside training, education and employment pathways that support progression.
• Recognise welfare to work principles including customer needs, national standards and sector expectations.
• Work effectively with multiple stakeholders across probation, community partners and third sector organisations.

We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK.

Artificial intelligence can assist you during the application process, but every example and statement you include must be honest, accurate, and based on your own real experiences. If plagiarism is detected, meaning you present someone else’s ideas or experiences, or AI‑generated content, as your own, your application may be withdrawn, and internal applicants could face disciplinary action.

At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.

Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.

Finance Benefit and Debt Caseworker HMP Humber