Debt Advice Caseworker: Offender Support & Probation

Aspire Recruitment; Brough; On-site; GBP 27,000 - 33,000; Full time

Job summary

Aspire Recruitment is seeking an experienced Debt Advice Caseworker to support individuals with complex financial needs within probation services, hubs and prison settings. The role focuses on reviewing finances, creating repayment plans, and negotiating with creditors to restore financial control.

You will work with people who have limited income and challenging circumstances, including ex-offenders, in custody and community settings. A DBS check and travel may be required.

Qualifications

• Proven experience delivering debt advice or money guidance to people with complex financial needs.
• Background in organisations such as Citizens Advice, debt charities, housing or welfare advice services, or similar support-focused environments.
• Strong understanding of problem debt, budgeting, creditor negotiation and benefit systems.
• Experience supporting marginalised or vulnerable groups, including ex-offenders.
• Excellent communication skills and the ability to build trust with people in difficult circumstances.
• Confidence managing a caseload, working to targets and maintaining accurate records.

Responsibilities

• Manage a caseload of individuals within custody/probation services and community settings, providing structured one-to-one debt and money advice.
• Carry out full financial assessments, including income, expenditure and debt reviews.
• Support individuals to prioritise debts and develop affordable repayment plans.
• Liaise directly with creditors, landlords, utility companies and enforcement agencies to negotiate repayments, holds or resolutions.
• Provide guidance on benefits, entitlements and the responsibilities linked to ongoing claims.
• Support individuals to improve budgeting skills and financial stability over time.
• Maintain accurate, timely and compliant case records in line with advice standards.
• Work flexibly across community locations and prison environments where required.

Skills

Debt advice experience

Budgeting

Creditor negotiation

Communication skills

Caseload management

Job description

Aspire Recruitment is seeking an experienced Debt Advice Caseworker to support individuals with complex financial needs within probation services, hubs and prison settings. The role focuses on reviewing finances, creating repayment plans, and negotiating with creditors to restore financial control.

You will work with people who have limited income and challenging circumstances, including ex-offenders, in custody and community settings. A DBS check and travel may be required.