Finance and Payroll Support Coordinator

Serco Group Plc; Watchfield; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Holidays 25 days + BH

Pension up to 6%

Training & development

Health & wellbeing

Retail discounts

Volunteer day

Job summary

Serco Group Plc in the Defence sector is seeking a Finance and Payroll Support Coordinator who will deliver accurate financial processing across DACI and JSCSC contracts, partnering with operations and finance teams.

You will help manage invoicing, reconciliations, petty cash, and query handling while building strong stakeholder relationships and supporting Centres of Excellence.

Qualifications

• GCSEs English and Maths are preferred.
• Strong PC literacy with Outlook, Word, Excel and PowerPoint.

Responsibilities

• Provide financial support across contracts, ensuring tasks are delivered accurately and on time.
• Support core finance activity including invoicing, reconciliations, pass-through charges and recharges.
• Maintain petty cash and payroll administration when required.
• Manage invoice queries to support timely payments and unbilled processes.
• Build strong relationships with internal and external stakeholders for excellent service delivery.
• Support Centres of Excellence and Shared Service Centres with finance queries.

Skills

GCSE English and Maths

PC literacy

Finance experience

Education

GCSEs (English & Maths)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

As a Finance and Payroll Support Coordinator in our Defence team, you'll help ensure accurate, timely financial support across key Defence Academy contracts. You'll work closely with operational leaders, support services colleagues and finance partners to deliver essential financial processes that keep our services running smoothly and support positive outcomes for those who rely on them.

Your work will help create impactful solutions by improving the quality, accuracy and flow of financial information. You'll build trusted relationships with colleagues and contribute to the future of a service that plays an important role in supporting Defence training and capability.

What you'll do as a Finance and Payroll Support Coordinator

• Provide financial support across the DACI and JSCSC contracts, ensuring tasks are delivered accurately and on time.
• Support core finance activity, including raising fixed fees, ad hoc invoicing, reconciliations, billing for service variations, pass-through charges and recharges.
• Maintain Petty Cash and R and R administration when required.
• Manage invoice queries to support timely payment and maintain the unbilled invoice process, escalating issues where necessary.
• Build strong working relationships with internal and external stakeholders to ensure excellent service delivery.
• Support off-site Centres of Excellence and Shared Service Centres (SSC) with finance queries and processes.

Qualifications and requirements

• A good general level of education, ideally with GCSEs (A-C) in English and Mathematics.
• Strong PC literacy, including Microsoft Outlook, Word, Excel and PowerPoint.
• Previous finance experience (preferred but not essential).
• The ability to work well both independently and as part of a team, with strong communication and interpersonal skills.
• Confidence working under pressure, with great attention to detail and a methodical, deadline-driven approach.
• A proactive mindset, able to seek improvements in processes and build effective working relationships.

We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity