Finance and Payroll Support Coordinator

Serco Group Plc; Swindon; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holidays: 25 days + BH

Pension scheme

Training & development

Health & wellbeing

Discounts

Volunteer day

Employee networks

Job summary

Serco Group plc is seeking a Finance and Payroll Support Coordinator to deliver accurate financial support across Defence Academy contracts. You’ll collaborate with operational leaders, support services and finance partners to improve the flow of financial information and ensure timely processing.

You will handle invoicing, reconciliations, petty cash management and intercompany queries, while building trusted relationships with stakeholders. A proactive, detail‑oriented mindset is essential.

Qualifications

• GCSEs (A–C) in English and Mathematics preferred.
• Strong PC literacy with MS Office skills.
• Previous finance experience preferred but not essential.
• Able to work independently and as part of a team.
• Methodical, deadline-driven mindset with attention to detail.

Responsibilities

• Provide financial support across the DACI and JSCSC contracts, ensuring tasks are delivered accurately and on time.
• Support core finance activity, including raising fixed fees, ad hoc invoicing, reconciliations, billing for service variations, pass-through charges and recharges.
• Maintain Petty Cash and R and R administration when required.
• Manage invoice queries to support timely payment and maintain the unbilled invoice process, escalating issues where necessary.
• Build strong working relationships with internal and external stakeholders to ensure excellent service delivery.
• Support off-site Centres of Excellence and Shared Service Centres (SSC) with finance queries and processes.

Skills

PC literacy

Microsoft Office

Finance experience

Independence

Team collaboration

Attention to detail

Education

GCSE English & Maths

Tools

Excel

Word

PowerPoint

Outlook

Job description

As a Finance and Payroll Support Coordinator in our Defence team, you'll help ensure accurate, timely financial support across key Defence Academy contracts. You'll work closely with operational leaders, support services colleagues and finance partners to deliver essential financial processes that keep our services running smoothly and support positive outcomes for those who rely on them. Your work will help create impactful solutions by improving the quality, accuracy and flow of financial information. You'll build trusted relationships with colleagues and contribute to the future of a service that plays an important role in supporting Defence training and capability. What you'll do as a Finance and Payroll Support Coordinator You'll be entrusted to:

• Provide financial support across the DACI and JSCSC contracts, ensuring tasks are delivered accurately and on time.
• Support core finance activity, including raising fixed fees, ad hoc invoicing, reconciliations, billing for service variations, pass-through charges and recharges.
• Maintain Petty Cash and R and R administration when required.
• Manage invoice queries to support timely payment and maintain the unbilled invoice process, escalating issues where necessary.
• Build strong working relationships with internal and external stakeholders to ensure excellent service delivery.
• Support off-site Centres of Excellence and Shared Service Centres (SSC) with finance queries and processes. A good general level of education, ideally with GCSEs (A-C) in English and Mathematics.
• Strong PC literacy, including Microsoft Outlook, Word, Excel and PowerPoint.
• Previous finance experience (preferred but not essential).
• The ability to work well both independently and as part of a team, with strong communication and interpersonal skills.
• Confidence working under pressure, with great attention to detail and a methodical, deadline-driven approach.
• A proactive mindset, able to seek improvements in processes and build effective working relationships. At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions). Discover all you need to keep growing

We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.