Finance Administrator

Trinity House Group Ltd; Braunstone Town; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

On-site restaurant

Structured script and strong support

Job summary

Trinity House Group Ltd is hiring a Finance Administrator for a busy Accounts Payable team. This 3-month role focuses on becoming the friendly voice suppliers speak to as the invoicing process moves to a new portal.

The right candidate enjoys helping people resolve issues and thrives on keeping conversations goal-oriented and accurate. You may come from accounts payable, customer service, or a support role with daily query handling.

Qualifications

• Experience in customer service, customer support or accounts payable.
• Comfort with phone-based supplier support.
• Interest in finance and learning invoicing processes.
• Organised with the ability to manage multiple conversations simultaneously.
• Initiative and common sense to work independently.

Responsibilities

• Be the go-to support contact for suppliers, guiding them through the invoicing portal migration.
• Explain new invoicing processes clearly to ensure supplier confidence on first invoice.
• Follow a structured call script, while adapting as needed during conversations.
• Assist suppliers from initial call through their first successful invoice submission.
• Troubleshoot supplier issues, guiding them to correct steps and ensuring accuracy.
• Support compliance checks for new supplier setups.
• Maintain a busy tracker and report daily progress against targets.
• Collaborate with colleagues across the business to gather information and close the loop with suppliers.
• Provide wider Accounts Payable support as needed.

Skills

Phone communication

Customer service

Attention to detail

Organisation

Independence

Job description

Finance Administrator

This is a 3 month role sitting within a busy Accounts Payable team, with strong potential to be extended beyond that. You will be the friendly, helpful voice suppliers speak to as the business moves to a brand new way of handling invoices. It is a brilliant way into finance: people who have joined this team before you have already been approached about other finance roles. The right person is a natural on the phone and genuinely enjoys helping people get things sorted. You might come from accounts payable, or from a customer service or support role where you have dealt with queries all day and loved it. You are organised, you use your common sense, and you take pride in making sure every conversation ends with the problem solved.

What You Will Be Doing

• Being the go-to support contact for suppliers, picking up the phone to talk them through the move to a new invoicing portal
• Explaining clearly and patiently how invoicing will work from now on, so every supplier feels confident before their first invoice goes in
• Working from a structured call script, while having the confidence to go off it when a supplier takes the conversation somewhere unexpected
• Holding each supplier's hand through the setup steps, from the first call right through to their first successful invoice submission
• Helping suppliers who are not quite getting it right, showing them how it should be done and supporting them until they get there
• Answering supplier questions as they come in, and putting them on hold to check with the team when you need to get it right
• Supporting compliance checks so every new supplier is set up properly from day one
• Keeping a busy tracker up to date so no supplier gets forgotten, and reporting daily progress against targets
• Reaching out to colleagues across the business when you need an answer, then pulling it all together and closing the loop with the supplier
• Lending a hand with wider Accounts Payable support when the team needs it

What We Need From You

• Someone who is genuinely happy on the phone. You will be speaking to suppliers all day, and warmth and confidence on the line make all the difference
• Experience in customer service, customer support or accounts payable, where helping people resolve queries was a big part of your day
• A real interest in finance and a willingness to learn how the invoicing side of a business works
• Someone outgoing who can explain a change in a way that brings people on board, without sounding like you are reading from a page
• A really organised person who can manage a long list, juggle several conversations at once and keep everything moving
• Initiative and common sense. You will have support, but you are comfortable working independently and making sensible decisions
• Someone who asks thoughtful questions and cares about getting the detail right first time
• Available immediately or on a short notice period, as the team is ready for someone to start now

What's in it for you

• A 3 month temp role with strong potential to be extended
• A genuine route into finance, with people who joined this team before you already approached about finance roles
• Exposure to the wider Accounts Payable team, who regularly lean on their temps for extra support
• Full support while you get up to speed, plus a structured script so you can build confidence from day one
• On-site restaurant
• A workplace that recognises great work, with spotlight shout-outs for the people making a difference