Figaro SME - Wealth Management

Rothstein Recruitment Ltd; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

Figaro SME - Wealth Management is seeking an experienced Application Support professional to maintain stability and performance of Figaro applications. You will work closely with technology teams, business users, and external vendors to ensure smooth operation and rapid issue resolution.

You will contribute to system upgrades, testing, and change initiatives while driving service improvements and maintaining comprehensive support documentation.

Qualifications

• Proven experience in an Application Support or Production Support role.
• Experience supporting Figaro or similar wealth management applications.
• Familiarity with ITIL and service management best practices.
• Experience with service management tools (ServiceNow, JIRA, Ivanti).
• Strong troubleshooting, analysis and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Experience with Salesforce is a plus.
• Exposure to data warehousing and reporting environments.
• Experience supporting software releases, testing, and change implementations.

Responsibilities

• Provide day-to-day support for Figaro applications, ensuring high availability and performance.
• Investigate, troubleshoot, and resolve application incidents, service requests, and technical issues.
• Manage incidents through to resolution, communicating with end users and stakeholders.
• Coordinate with external vendors and technology partners to escalated and resolve complex issues.
• Support system upgrades, software deployments, releases, and testing activities.
• Monitor application performance and identify opportunities for improvement.
• Maintain application support documentation, processes, and knowledge bases.
• Participate in change management, business continuity, and disaster recovery activities.
• Work with business users to understand requirements and enhance system functionality.
• Contribute to continuous improvement initiatives across the application support function.

Skills

Application Support

Production Support

Stakeholder Communication

ITIL knowledge

SQL knowledge

ServiceNow

JIRA

Ivanti

Tools

ServiceNow

JIRA

Ivanti

PlanetPress

INVU Document Management

SQL Server Management Studio

Job description

Figaro SME - Wealth Management

Excellent opportunity opens to join a growing Wealth Manager as their new Figaro SME. With strong exposure to the Figaro software, this role offers the opportunity to join a highly regarded financial services organisation, supporting a suite of business-critical applications used across the business. Working closely with technology teams, business stakeholders, and third-party vendors, you will play a key role in maintaining application stability, driving service improvements, and ensuring users receive a first-class support experience. The position provides broad exposure across application support, incident management, software releases, testing, and change initiatives within a dynamic and collaborative environment.

Main Responsibilities

• Provide day-to-day support for Figaro applications, ensuring high levels of availability and performance.
• Investigate, troubleshoot, and resolve application incidents, service requests, and technical issues.
• Manage incidents through to resolution, communicating effectively with end users and stakeholders throughout.
• Liaise with external vendors and technology partners to escalated and resolve complex issues.
• Support system upgrades, software deployments, releases, and testing activities.
• Monitor application performance and proactively identify opportunities for improvement.
• Maintain application support documentation, processes, and knowledge bases.
• Participate in change management, business continuity, and disaster recovery activities.
• Work closely with business users to understand requirements and enhance system functionality.
• Contribute to continuous improvement initiatives across the application support function.

Key Requirements

• Proven experience in an Application Support, Production Support, or Support role.
• Strong experience supporting Figaro applications.
• Previous experience within Financial Services, Wealth Management, Private Banking, or another regulated environment.
• Familiarity with ITIL principles and service management best practices.
• Experience using service management tools such as ServiceNow, JIRA, or Ivanti.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Salesforce experience.
• SQL Server Management Studio knowledge.
• Experience with Objectif Lune PlanetPress and/or INVU Document Management.
• Exposure to data warehousing and reporting environments.
• Experience supporting software releases, testing, and change implementations.

Figaro Application Support Wealth Management