Field Technician (12-month fixed-term contract)

Smith+Nephew; Cannock Chase; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous annual bonus

Pension scheme

Share options

Gym discounts

Cycle to work scheme

Private health insurance

Discounts on employee services

Job summary

Smith+ Nephew in the United Kingdom is hiring a Field Technician to maintain and repair medical devices, support customers, and ensure safety standards. The role involves performing preventative maintenance, training, inventory management, and collaboration with service teams to meet KPIs.

It is a 12-month fixed-term contract with a hybrid working model. Applicants should have experience with precision instruments and strong problem-solving abilities, with a focus on quality and safety in

Qualifications

• Experience in technical repair, maintenance or field technician roles.
• Experience with precision instruments and microscope work.
• Ability to repair, maintain and service equipment to internal/corporate standards.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Repair and maintain Smith+ Nephew equipment in line with procedures and standards.
• Perform preventative maintenance for service contracts and ensure contractual compliance.
• Complete training and certification to service multiple product franchises.
• Service precision instruments, including microscope work and sharpening surgical tools.
• Support the Service Engineering team and manage inventory levels.
• Assist Operations Leads with inventory management and stock counts.
• Build relations with customers, hospital staff and sales teams.
• Ensure activities are completed efficiently, on time and cost-effectively.
• Meet and exceed personal KPIs and performance targets.

Skills

Technical repair

Maintenance

Field service

Precision instruments

Microscope work

Troubleshooting

Organizational skills

Customer focus

Independent worker

Training willingness

Job description

Life. Unlimited. At Smith+ Nephew we design and manufacture technology that takes the limits off living.

Are you passionate about technical problem-solving, precision work, and delivering exceptional customer service? Join our team and help healthcare professionals keep critical medical equipment performing at its best.

As a Field Technician , you’ll play a key role in maintaining and repairing medical devices, supporting customers, and ensuring our equipment meets the highest quality and safety standards.

This is a 12-month fixed-term contract, with option for prolongation.

What will you be doing?

• Repair and maintain Smith+ Nephew equipment in line with internal procedures, corporate guidelines, and relevant industry standards.


• Perform preventative maintenance (PM) activities for customers with service contracts, ensuring compliance with contractual obligations.


• Complete training and certification programs to become qualified to service equipment across multiple product franchises.


• Carry out precision instrument servicing, including working under a microscope and sharpening surgical instruments.


• Support the wider Service Engineering team in delivering and managing the preventative maintenance program.


• Manage personal inventory levels, perform scheduled stock cycle counts, and contribute to effective inventory control.


• Assist Operations Leads and Service Coordinators with inventory management activities.


• Build and maintain strong relationships with customers, hospital staff, and internal sales teams.


• Ensure service activities are completed efficiently, on time, and in a cost-effective manner.


• Meet and exceed individual performance targets and key performance indicators (KPIs).

What will you need to be successful?

• Previous experience in a technical repair, maintenance, service, or field technician role.


• Experience working with precision instruments and performing detailed tasks under a microscope.


• Ability to repair, maintain, and service equipment in line with internal, corporate, and external standards.


• Excellent troubleshooting and problem-solving skills.


• Strong organizational skills with the ability to manage inventory and prioritize workload effectively.


• Customer-focused mindset with excellent communication and relationship-building skills.


• Ability to work independently while collaborating effectively within a team environment.


• Willingness to complete training and develop expertise across multiple product portfolios.

You. Unlimited.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion and Belonging:

Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website (www.smith-nephew.com)

Your Future:

Generous annual bonus and pension Schemes, Save As You Earn share options.

Work/Life Balance:

Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

Your Wellbeing:

Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.

Flexibility:

Hybrid Working Model (For most professional roles).

Training:

Hands-On, Team-Customised, Mentorship.

Extra Perks:

Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.

Stay connected by joining our Talent Community.

We’re more than just a company - we’re a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer.