Field Technician (12-month fixed-term contract)

Smith & Nephew; Pilton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working model

Private health & dental plans

Pension schemes

Job summary

Smith+Nephew in Pilton, United Kingdom, is seeking a Field Technician on a 12-month fixed-term contract to maintain and repair medical devices. You will support customers, perform PM activities, and complete training to service multiple product franchises.

The role requires experience with precision instruments, strong troubleshooting skills, and the ability to work independently while collaborating with the Service Engineering team. Hybrid working is available.

Qualifications

• Previous experience in a technical repair, maintenance, service, or field technician role.
• Experience with precision instruments and performing tasks under a microscope.
• Ability to repair, maintain, and service equipment in line with internal, corporate, and external standards.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational skills with inventory management.
• Customer-focused mindset with good communication and teamwork.
• Willingness to complete training across multiple product portfolios.

Responsibilities

• Repair and maintain Smith+Nephew equipment per procedures and standards.
• Perform preventative maintenance for service contracts.
• Complete training and certifications to service multiple product franchises.
• Carry out precision instrument servicing under a microscope.
• Support the service engineering team with maintenance programs.
• Manage personal inventory levels and assist with stock counts.
• Build relationships with customers and hospital staff.
• Ensure activities are completed efficiently and on time.
• Meet and exceed KPIs.

Skills

Technical repair

Maintenance

Field technician

Precision instruments

Troubleshooting

Inventory management

Customer service

Independent work

Training willingness

Job description

Life. Unlimited. At Smith+Nebhew we design and manufacture technology that takes the limits off living. Are you passionate about technical problem-solving, precision work, and delivering exceptional customer service? Join our team and help healthcare professionals keep critical medical equipment performing at its best. As a Field Technician, you'll play a key role in maintaining and repairing medical devices, supporting customers, and ensuring our equipment meets the highest quality and safety standards. This is a 12-month fixed-term contract, with option for prolongation.

What will you be doing?

• Repair and maintain Smith+Nebhew equipment in line with internal procedures, corporate guidelines, and relevant industry standards.
• Perform preventative maintenance (PM) activities for customers with service contracts, ensuring compliance with contractual obligations.
• Complete training and certification programs to become qualified to service equipment across multiple product franchises.
• Carry out precision instrument servicing, including working under a microscope and sharpening surgical instruments.
• Support the wider Service Engineering team in delivering and managing the preventative maintenance program.
• Manage personal inventory levels, perform scheduled stock cycle counts, and contribute to effective inventory control.
• Assist Operations Leads and Service Coordinators with inventory management activities.
• Build and maintain strong relationships with customers, hospital staff, and internal sales teams.
• Ensure service activities are completed efficiently, on time, and in a cost-effective manner.
• Meet and exceed individual performance targets and key performance indicators (KPIs).

What will you need to be successful?

• Previous experience in a technical repair, maintenance, service, or field technician role.
• Experience working with precision instruments and performing detailed tasks under a microscope.
• Ability to repair, maintain, and service equipment in line with internal, corporate, and external standards.
• Excellent troubleshooting and problem-solving skills.
• Strong organizational skills with the ability to manage inventory and prioritize workload effectively.
• Customer-focused mindset with excellent communication and relationship-building skills.
• Ability to work independently while collaborating effectively within a team environment.
• Willingness to complete training and develop expertise across multiple product portfolios.

You. Unlimited.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion and Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website (www.smith-nephew.com)

Your Future

• Generous annual bonus and pension Schemes
• Save As You Earn share options

Work/Life Balance

• Flexible Vacation and Time Off
• Paid Holidays and Paid Volunteering Hours
• so we can give back to our communities!

Your Wellbeing

• Private Health and Dental plans
• Healthcare Cash Plans
• Income Protection
• Life Assurance and much more

Flexibility

• Hybrid Working Model (For most professional roles)
• Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts

Training

• Hands-On, Team-Customised, Mentorship

Extra Perks

• Discounts on Gyms and fitness clubs

Stay connected by joining our Talent Community.

We're more than just a company - we're a community!

Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Smith+ Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+ Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.