Field Technical Services Engineer - Remote UK

IMAX; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

IMAX is seeking a Technical Services Specialist to provide service, support, and maintenance for IMAX digital projection and audio systems across the UK and Europe. This home-based role in the UK requires extensive travel to theatres to ensure maximum uptime and exceptional customer support.

You will diagnose complex issues, perform preventive maintenance, handle on-site and remote installations, and maintain detailed service records using CRM systems.

Qualifications

• Diploma or degree in Engineering, Electronics, Computer Technology, or a related technical field.
• Experience in electronics, computer repair, field service, or technical support environments.
• Ability to read electrical schematics and technical documentation.
• Willingness to travel extensively across UK and Europe.

Responsibilities

• Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio systems through on-site visits and remote support.
• Maintain target uptime across IMAX theatres through proactive servicing and rapid response to technical issues.
• Plan, schedule, and execute service visits, including hardware and software installations.
• Diagnose and resolve equipment failures to minimize downtime and reduce lost shows.
• Respond to customer alerts, emails, and phone calls within established service level expectations.
• Support emergency service dispatches and recover systems to normal operation as quickly as possible.
• Travel extensively throughout the UK and Europe, often on short notice, to support theatre operations.

Skills

Troubleshooting

Analytical skills

Problem solving

Customer service

Interpersonal skills

Education

Engineering / Electronics / Computer Technology degree

Tools

Multimeters

Oscilloscopes

Audio test equipment

Job description

IMAX is seeking a Technical Services Specialist to provide service, support, and maintenance for IMAX digital projection and audio systems across the UK and Europe. This home-based role in the UK requires extensive travel to theatres to ensure maximum uptime and exceptional customer support.

You will diagnose complex issues, perform preventive maintenance, handle on-site and remote installations, and maintain detailed service records using CRM systems.