Field Technical Service Engineer - Specialist Safety Products

Ex-Mil Recruitment Ltd; Burton upon Trent; Remote; GBP 26,000 - 44,000; Full time

Benefits offered by this job

Car allowance

Job summary

Ex-Mil Recruitment Ltd is seeking a Field Technical Service Engineer – Specialist Safety Products, Midlands-based with UK-wide travel. The role combines hands-on engineering with technical investigation, customer support and problem-solving.

Typical weeks involve 2–4 days on customer sites with some overnight stays. You’ll service and rectify safety-related products, diagnose faults, and provide remote support while training customers and partners.

Qualifications

• Hands-on engineering experience in field service/maintenance/installation/repair.

Responsibilities

• Servicing, commissioning, inspecting and rectifying mechanical, electrical and electronic products.
• Diagnosing faults and performing root cause analysis to identify lasting solutions.
• Distinguishing product faults from other issues and escalating when needed.
• Providing remote technical support and documenting findings until resolution.
• Delivering practical product training to customers and partners.
• Sharing technical insights with Product/Quality/Engineering teams.

Skills

Hands-on engineering

Field service

Maintenance

Commissioning

Installation

Repair

Technical support

Problem solving

Job description

Field Technical Service Engineer – Specialist Safety Products (325lw) – Midlands – up to £44,000 DOE + 6k Car allowance + Benefits

Are you a practical engineer who enjoys investigating faults, solving technical problems and understanding why something isn’t working - rather than simply following an installation process?

The role

Home-based with regular UK-wide travel – ideally, you will be based in the Midlands (near Derby or Birmingham). You’ll combine hands-on engineering with technical investigation, customer support and problem-solving. You’ll typically spend 2–4 days per week on customer sites, with occasional overnight stays.

• Servicing, commissioning, inspecting and rectifying mechanical, electrical and electronic products.
• Independently diagnosing faults, investigating possible causes and using evidence-led root cause analysis to identify lasting solutions.
• Distinguishing product faults from installation, configuration, maintenance, environmental or user-related issues.
• Providing remote technical support, documenting findings and seeing issues through to resolution or appropriate escalation.
• Delivering practical product training to customers, installers and service partners.
• Identifying recurring problems and sharing technical insights with internal Product, Quality and Engineering teams.

You won’t need to know every product from day one. What matters is strong practical engineering ability, sound judgement, curiosity and a methodical approach to troubleshooting.

Who we’re looking for

You’ll have experience in a hands‑on engineering environment, such as field service, maintenance, commissioning, installation, repair or technical product support. You’ll be confident working independently, communicating with customers and explaining technical findings clearly.

Experience across mechanical and electrical/electronic systems would be valuable, as would exposure to doors, architectural ironmongery, access control, electronic locking, alarms, low-voltage systems or connected products.

Ex‑military engineers and service leavers are encouraged to apply. If you’ve worked with equipment maintenance, engineering support, technical inspection, testing, fault diagnosis or repair in the Armed Forces, your skills may transfer particularly well. Civilian experience is welcome, but above all, we’re looking for someone who can demonstrate hands‑on technical ability and independently investigate and resolve problems.

You’ll need a full UK driving licence, a willingness to travel regularly and the professionalism to work safely in live healthcare, mental‑health and other controlled environments.