Field Technical Service Engineer – Specialist Safety Products (325lw) – Midlands

Ex-Mil Recruitment Ltd; West Midlands; Remote; GBP 40,000 - 48,000; Full time

Job summary

Ex-Mil Recruitment Ltd is seeking a Field Technical Service Engineer to service and support specialist safety products across the Midlands and nationwide. The role blends hands-on engineering with fault diagnosis, remote support and customer training, with regular UK travel and a Midlands base option near Derby or Birmingham.

You will diagnose faults, differentiate causes, and escalate as needed while maintaining safety in healthcare and similar controlled environments.

Qualifications

• Hands-on engineering in field service or maintenance environments.
• Experience with mechanical and electrical/electronic systems.
• Ex-military engineers encouraged; civilian experience welcome.
• Full UK driving licence and willingness to travel regularly.

Responsibilities

• Servicing, commissioning, inspecting and rectifying mechanical, electrical and electronic products.
• Independently diagnosing faults and identifying lasting solutions.
• Distinguishing product faults from installation or user-related issues.
• Providing remote technical support and documenting findings.
• Delivering practical product training to customers and partners.

Skills

Hands-on engineering

Field service

Electrical systems

Mechanical systems

Fault diagnosis

Tools

Access control systems

Electrical testing equipment

Job description

Field Technical Service Engineer – Specialist Safety Products (325lw) – Midlands

Field Technical Service Engineer – Specialist Safety Products (325lw) – Midlands – up to £44,000 DOE + 6k Car allowance + Benefits

Are you a practical engineer who enjoys investigating faults, solving technical problems and understanding why something isn’t working - rather than simply following an installation process?

We’re recruiting two Field Technical Services Engineers on behalf of a growing specialist engineering business that designs and supplies safety products for environments where reliability is critical, including hospitals, mental-health facilities, schools and secure settings.

This is an opportunity to join a business with a clear purpose: helping protect people during vulnerable times through dependable products, thoughtful design and excellent technical support.

The role

Home-based with regular UK-wide travel – ideally, you will be based in the Midlands (near Derby or Birmingham). You’ll combine hands‑on engineering with technical investigation, customer support and problem‑solving. You’ll typically spend 2–4 days per week on customer sites, with occasional overnight stays.

Your responsibilities will include

Servicing, commissioning, inspecting and rectifying mechanical, electrical and electronic products.

Independently diagnosing faults, investigating possible causes and using evidence‑led root cause analysis to identify lasting solutions.

Distinguishing product faults from installation, configuration, maintenance, environmental or user‑related issues.

Providing remote technical support, documenting findings and seeing issues through to resolution or appropriate escalation.

Delivering practical product training to customers, installers and service partners.

Identifying recurring problems and sharing technical insights with internal Product, Quality and Engineering teams.

You won’t need to know every product from day one. What matters is strong practical engineering ability, sound judgement, curiosity and a methodical approach to troubleshooting.

Who we’re looking for

You’ll have experience in a hands‑on engineering environment, such as field service, maintenance, commissioning, installation, repair or technical product support. You’ll be confident working independently, communicating with customers and explaining technical findings clearly.

Experience across mechanical and electrical/electronic systems would be valuable, as would exposure to doors, architectural ironmongery, access control, electronic locking, alarms, low‑voltage systems or connected products.

Ex‑military engineers and service leavers are encouraged to apply. If you’ve worked with equipment maintenance, engineering support, technical inspection, testing, fault diagnosis or repair in the Armed Forces, your skills may transfer particularly well. Civilian experience is welcome, but above all, we’re looking for someone who can demonstrate hands‑on technical ability and independently investigate and resolve problems.

You’ll need a full UK driving licence, a willingness to travel regularly and the professionalism to work safely in live healthcare, mental‑health and other controlled environments.

https://www.ex-mil.co.uk/vacancies/8589/field-technical-services-engineer

Who we’re looking forYou’ll have experience in a hands‑on engineering environment, such as field service, maintenance, commissioning, installation, repair or technical product support. You’ll be confident working independently, communicating with customers and explaining technical findings clearly.Experience across mechanical and electrical/electronic systems would be valuable, as would exposure to doors, architectural ironmongery, access control, electronic locking, alarms, low‑voltage systems or connected products.Ex‑military engineers and service leavers are encouraged to apply. If you’ve worked with equipment maintenance, engineering support, technical inspection, testing, fault diagnosis or repair in the Armed Forces, your skills may transfer particularly well. Civilian experience is welcome, but above all, we’re looking for someone who can demonstrate hands‑on technical ability and independently investigate and resolve problems.You’ll need a full UK driving licence, a willingness to travel regularly and the professionalism to work safely in live healthcare, mental‑health and other controlled environments.