Field Team Leader

CityFibre Limited; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

CityFibre Limited is hiring a Fibre Quality Team Manager to oversee and enhance fiber quality standards. The role involves leading a team, conducting quality audits, and ensuring compliance during installations and repairs. You will play a crucial role in delivering exceptional service and safety, while leveraging your extensive fiber knowledge.

Benefits

Competitive salary

Company vehicle

Performance-related bonus

25 days annual leave

Private medical insurance

Supportive family-friendly policies

Qualifications

• Proven leadership and team management skills, track record of results.
• Extensive knowledge in fibre technologies, including FTTx, splicing.
• Experience in diagnosing network faults using OTDR/IOLM.

Responsibilities

• Lead and motivate the regional team to ensure high-quality installations.
• Conduct quality audits on various installation and repair activities.
• Manage escalations and customer complaints to resolution.

Skills

Leadership

Customer Relationship Management

Communication

Problem-solving

Education

NRSWA LA & S1

SA001a Overhead Safety / SA002 Underground Safety

Openreach PIA S7

Health & Safety Training (EUSR)

UK Driving Licence (Cat B, held for 12+ months, no more than 6 points)

Job description

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

Job Description

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Fibre Quality Team Manager

This is a key leadership role where you’ll be responsible for driving high standards across fibre quality and installation activities. You’ll lead and develop a team of Fibre Quality Specialists, ensuring safety, compliance, and performance are embedded in everything we do. Working closely with internal departments and external partners, you’ll take ownership of delivering right-first-time outcomes for both business and residential customers. This is a fantastic opportunity to shape the quality of our network and play a vital part in delivering exceptional customer service.

You’ll receive a competitive salary, a company vehicle, a performance-related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Leading and motivating your regional team to deliver high-quality installation, maintenance, and repair activities
• Conducting quality audits on installations, civils, fibre repairs, PIA repairs, and vehicles
• Resolving complex and non-standard issues to ensure a right-first-time approach
• Managing escalations and complaints from initial contact to resolution, in line with KPIs
• Driving a culture of safety through audits, compliance checks, and continuous improvement
• Collaborating with internal teams and external suppliers to deliver strong operational outcomes

What you’ll bring to the role

With strong fibre expertise and the ability to lead, coach, and drive performance, you’ll also have:

• Proven leadership and team management skills, with a track record of delivering results
• Extensive fibre knowledge, including FTTx, splicing (single to 288f), blowing and maintenance from FEx to distribution
• Experience with OTDR/IOLM testing and diagnosing network faults
• Ability to manage customer relationships and de-escalate complex issues effectively
• Strong communication skills with confidence engaging customers, suppliers, and internal stakeholders
• Working knowledge of Microsoft Office tools to support reporting and tracking

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way .

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Qualifications

• NRSWA LA & S1
• SA001a Overhead Safety / SA002 Underground Safety
• Openreach PIA S7
• Health & Safety Training (EUSR)
• UK Driving Licence (Cat B, held for 12+ months, no more than 6 points)

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!