2nd Line Support Engineer

JR United Kingdom; Sunderland; On-site; GBP 28,000 - 40,000; Full time

Job summary

A growing and established MSP based in Sunderland is seeking a 2nd Line Support Engineer to join their team. You will provide escalated support to VIP clients, ensuring efficient ticket resolution and meeting all service level agreements. This role requires strong technical skills and experience in IT support.

Responsibilities

• Provide escalated support to VIP clients.
• Take ownership of tickets and resolve them efficiently.

Skills

MSP Experience

Basic networking knowledge

Windows Server support

Office 365 administration

Networking skills

Experience as a 2nd Line Support Engineer

Ability to meet all SLAs

Job description

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2nd Line Support Engineer, Sunderland, Tyne and Wear

Client: Franklin Fitch

Location: Sunderland, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

2nd Line Support Engineer

Location – Sunderland - 3 days onsite

What you will be doing

A growing and established MSP based in Sunderland is seeking a 2nd Line Support Engineer to join their team. You will provide escalated support to VIP clients, taking ownership of your tickets and resolving them efficiently.

Required Skills

• MSP Experience
• Basic networking knowledge
• Windows Server support
• Office 365 administration
• Networking skills
• Experience as a 2nd Line Support Engineer
• Ability to meet all SLAs including troubleshooting, maintenance, and support