Field Support Technician – On-site Gaming Tech (Travel)

Rank Group; West of England; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Grosvenor Casinos, part of The Rank Group, is seeking a Field Support Technician to service gaming products across our national estate. You’ll support clubs/venues in Cardiff and Bristol, responding to moves, installations and on-site issues to maximise uptime and revenue.

You’ll work with suppliers and venue teams, travel to sites, and occasionally stay overnight to meet demand. The role combines hands-on tech work with the ability to communicate clearly and follow safety procedures in a

Qualifications

• Experience in technical fault-finding, repair, installation or maintenance in a field-based environment.
• Confidence to work with venue teams, suppliers and internal stakeholders.
• Willingness to travel to venues and work additional hours or overnight stays when required.

Responsibilities

• Carry out gaming product moves, reactive breakdown support and preventative maintenance.
• Complete software updates and ensure software-based equipment remains fully up to date and compliant.
• Support IT teams with day-to-day on-site technical issues where required.
• Provide on-site training and guidance to venue operations teams following updates or new installations.
• Act as the liaison engineer for subcontractors carrying out equipment maintenance or installation work.
• Identify and highlight new technologies that could provide operational benefits.
• Build and maintain knowledge of existing and new gaming products and equipment to minimise downtime.

Skills

Technical fault-finding

Stakeholder collaboration

Willingness to travel

Job description

Grosvenor Casinos, part of The Rank Group, is seeking a Field Support Technician to service gaming products across our national estate. You’ll support clubs/venues in Cardiff and Bristol, responding to moves, installations and on-site issues to maximise uptime and revenue.

You’ll work with suppliers and venue teams, travel to sites, and occasionally stay overnight to meet demand. The role combines hands-on tech work with the ability to communicate clearly and follow safety procedures in a