Field Support Technician

The Rank Group plc; West of England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Grosvenor Casinos is seeking a Field Support Technician to support gaming products across our national estate, focusing on Bristol and Cardiff venues. The role involves travel to multiple sites, installation work, and ensuring equipment operates safely and efficiently.

You will work with suppliers, technical teams and venue operations to respond to moves, perform software updates and provide on-site training. A weekend, field-based pattern is required with potential overnight stays.

Qualifications

• Experience in field-based fault-finding, repair, installation or maintenance.

Responsibilities

• Carry out gaming product moves, reactive breakdown support and preventative maintenance.
• Complete software updates and ensure software-based equipment remains up to date and compliant.
• Support IT teams with day-to-day on-site technical issues where required.
• Provide on-site training and guidance to venue operations teams following updates or new installations.
• Act as liaison engineer for subcontractors carrying out equipment maintenance or installation work.
• Identify and highlight new technologies that could provide operational benefits.
• Build and maintain knowledge of existing and new gaming products and equipment to minimise downtime.

Skills

Field-based experience

Technical troubleshooting

Installation & maintenance

Stakeholder coordination

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.
For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences.
Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment.
And above all, they come for that exhilarating feeling where anything can happen.
Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos.
It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.
We’re building something special at Grosvenor Casinos. Join us and be part of it.

Field Support Technician

Location: Bristol Area (including Cardiff) / Field Based
Employment: Full-time, 40 hours a week across weekends. 5 days over 7 pattern.

Grosvenor Casinos is on a journey to become the UK’s most loved casino brand. As a Field Support Technician, you’ll play an important role in supporting gaming products across our national estate, helping to maximise revenue, availability and performance.
This role will support our clubs/venues in Cardiff & Bristol and surrounding areas.
Working closely with suppliers, technical support teams and venue operations, you’ll respond to product moves, carry out installations, support venue layouts and ensure all work is completed safely, efficiently and in line with company policies and health & safety requirements.

Key Responsibilities

• Carry out gaming product moves, reactive breakdown support and preventative maintenance.
• Complete software updates and ensure software-based equipment remains fully up to date and compliant.
• Support IT teams with day-to-day on-site technical issues where required.
• Provide on-site training and guidance to venue operations teams following updates or new installations.
• Act as the liaison engineer for subcontractors carrying out equipment maintenance or installation work.
• Identify and highlight new technologies that could provide operational benefits.
• Build and maintain knowledge of existing and new gaming products and equipment to minimise downtime.

What We’re Looking For

We’re looking for someone who has:

• Experience in technical fault-finding, repair, installation or maintenance in a field-based environment.
• The confidence to work with venue teams, suppliers and internal stakeholders.
• A willingness to travel to venues and work additional hours or overnight stays when required.

Why Join Grosvenor Casinos?

As part of The Rank Group, Grosvenor Casinos offers a vibrant working environment, strong benefits and opportunities for career progression.

• A comprehensive induction and ongoing learning opportunities.
• Recognition and rewards for your contribution.
• A varied role where no two days are the same.
• Support for your professional development and career progression.
  • The opportunity to work with new technology and make a real impact.
  • A supportive team environment where high standards are achieved together.

  We’re For Everyone

  Grosvenor Casinos and The Rank Group celebrate individuality and welcome applications from people of all backgrounds. Adjustments can also be made throughout the recruitment process where required.

  If you’re technically minded, enjoy working in a fast-paced environment and don’t mind travelling, this could be an excellent opportunity to develop your career as a Field Support Technician.

  #GrosvenorCasinos