Mobile Casino Field Technician: Install, Support & Maintain

The Rank Group plc; West of England; On-site; GBP 26,000 - 32,000; Full time

Job summary

Grosvenor Casinos is seeking a Field Support Technician to support gaming products across our national estate, focusing on Bristol and Cardiff venues. The role involves travel to multiple sites, installation work, and ensuring equipment operates safely and efficiently.

You will work with suppliers, technical teams and venue operations to respond to moves, perform software updates and provide on-site training. A weekend, field-based pattern is required with potential overnight stays.

Qualifications

• Experience in field-based fault-finding, repair, installation or maintenance.

Responsibilities

• Carry out gaming product moves, reactive breakdown support and preventative maintenance.
• Complete software updates and ensure software-based equipment remains up to date and compliant.
• Support IT teams with day-to-day on-site technical issues where required.
• Provide on-site training and guidance to venue operations teams following updates or new installations.
• Act as liaison engineer for subcontractors carrying out equipment maintenance or installation work.
• Identify and highlight new technologies that could provide operational benefits.
• Build and maintain knowledge of existing and new gaming products and equipment to minimise downtime.

Skills

Field-based experience

Technical troubleshooting

Installation & maintenance

Stakeholder coordination

Job description

Grosvenor Casinos is seeking a Field Support Technician to support gaming products across our national estate, focusing on Bristol and Cardiff venues. The role involves travel to multiple sites, installation work, and ensuring equipment operates safely and efficiently.

You will work with suppliers, technical teams and venue operations to respond to moves, perform software updates and provide on-site training. A weekend, field-based pattern is required with potential overnight stays.