Field Service Technician

Global Draw Limited; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual performance bonus

25 days holiday plus bank holidays

Private Medical Insurance

Wellbeing benefits (Health)

Cycle to work

Job summary

Light & Wonder is seeking a Field Service Technician to install, service, and repair gaming terminals across customer sites in Greater London and surrounding postcodes. You will diagnose faults, perform preventative maintenance and part replacements, and travel across your region to keep products operating at peak performance.

We value self-motivated individuals with a passion for technology, excellent communication, and the ability to work independently.

Qualifications

• Full UK driving licence required.
• Live in one of the listed postcodes: N, E, IG, EN, WD, AL, LU, SG, MK.
• Interest in technology and troubleshooting.
• Strong customer service and communication skills.

Responsibilities

• Install, service, and repair gaming and betting terminals across customer sites.
• Complete new venue installations to high standards.
• Carry out preventative maintenance and respond quickly to service requests.
• Diagnose and resolve technical issues with minimal disruption.
• Travel across designated region and manage your daily schedule.
• Build strong relationships with customers and provide clear updates.

Skills

Driving licence

Customer service

Independent worker

Organisational skills

Problem solving

Tools

IT familiarity

Job description

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Location: N, E, IG, EN OR WD, AL, LU, SG, MK Hours: 40 per week, rolling 5 days out of 7

Do you enjoy solving problems, working with technology, and being out on the road rather than behind a desk? Join Light & Wonder as a Field Service Technician and build a career with a global leader in gaming and entertainment technology. Whether you're an experienced technician or looking for an opportunity to develop new skills, we'll invest in your training and help you grow in a rewarding technical career. You'll spend your days supporting customers across Greater London, diagnosing faults, carrying out repairs, and ensuring our products are performing at their best. If you're self-motivated, enjoy meeting new people, and take pride in fixing things, we'd love to hear from you. We're currently looking for technicians to cover the N, E, IG and EN or WD, AL, LU,SG, MK postcode areas, working a rolling 5 out of 7 day pattern.

We're looking for people who share our values:

• Dare to be Bold - We bring courage to work every day and aim for the extraordinary.
• Uphold Integrity - We act with accountability, respect, and honesty in everything we do.
• Never Settle - We continuously challenge ourselves to improve and innovate.
• Celebrate Perspectives - We value diverse thinking and different viewpoints.
• Win as a Team - We support one another and succeed together.

What You’ll Do

• Install, service, and repair gaming and betting terminals across customer sites.
• Complete new venue installations to the highest standards.
• Carry out preventative maintenance and respond quickly to service requests.
• Diagnose and resolve technical issues, ensuring minimal disruption for customers.
• Coordinate equipment removals and upgrades when required.
• Build strong relationships with customers, providing clear updates and operational guidance.
• Accurately record service visits, maintenance activities, and customer feedback.
• Travel across your designated region, managing your daily schedule effectively.

What You’ll Bring

• A genuine interest in technology and troubleshooting.
• Strong customer service skills and confidence communicating with a wide range of people.
• The ability to work independently and manage your own workload.
• Good organisation and time management skills.
• A proactive approach to problem-solving and delivering excellent service.
• A full UK driving licence.
• Experience in IT, electronics, engineering, maintenance, delivery, or another field-based role would be advantageous, but isn't essential.

Qualifications

• A full valid UK driving license.
• Live in one of these postcodes: N, E, IG, EN, WD, AL, LU, SG, MK.

How You’ll Grow

• Gain specialist training on industry-leading gaming and betting technology.
• Develop valuable technical, diagnostic, and fault-finding skills that can support a long-term career in engineering and field service.
• Build experience working independently while developing strong customer relationship and service management skills.

What we can offer you!

• Annual performance bonus
• 25 days' holiday plus bank holidays
• 1 day paid leave to work on charitable projects
• 1 day paid for personal celebration e.g. birthdays
• Half Day for Health, encouraging you to take time away for you and your wellbeing
• Up to 8% employer pension contributions
• A reward platform offering cycle to work, shopping and lifestyle discounts/cashback
• Remote GP access alongside a wellbeing platform
• Private Medical Insurance
• Elective benefits including Tastecard, travel insurance, dental insurance and Give As You Earn Employee Assistance Programme (EAP)

Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices.