Field Support Supervisor

Belvoir Home Care; Nottingham; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Free Uniform

Pension scheme

Paid training time

Accrued Annual Leave

Mileage paid

Job summary

Belvoir Home Care is seeking a Field Support Supervisor in Nottingham. You will work 35 hours per week, with on-call duties every other weekend, supporting care teams across the Vale of Belvoir and surrounding areas.

You will perform home care tasks, admin duties, and on-call duties, visiting clients in their own homes and maintaining detailed records. The role requires travel to client locations and progression from Level 2 to Level 3 Health & Social Care.

Qualifications

• At least 1 year experience in Adult Care.
• Good communication and problem-solving skills are essential.
• A good level of spoken and written English.
• Be able to demonstrate good computer literacy and IT skills.
• Flexibility to travel to clients outside of your standard runs.
• The willingness to work towards Level 3 in Health & Social Care.

Responsibilities

• Carry out usual care duties with the added role of On-Call every other weekend.
• Perform admin duties such as Care Plan Reviews, auditing, spot checks, and supporting new carers.
• Visit clients in their own homes and carry out tasks to promote independence.
• Respond to urgent issues by following procedures and escalating where needed.
• Maintain clear and concise records and attend care calls outside of standard runs.

Skills

Communication

Problem-solving

IT skills

English proficiency

Education

Level 2 Health & Social Care

Willing to progress to Level 3

Tools

Computer systems

Job description

No overseas applicants. We do not offer sponsorship. UK based only.

What the role involves:

As a Field Support Supervisor you will be contracted to work 35 hours per week, you will carry out usual care duties with the additional role of On-Call every other weekend.

We operate our services within the Vale of Belvoir, across the A52 and up to Southwell.

You will also be required to carry out admin duties such as Care Plan Reviews, auditing, spot checks and supporting new carers in their role as well as any other admin duties specified by the Care Manager.

As expected the care calls involve visiting clients in their own homes and carrying out tasks to meet their needs and promote their own Independence accordingly. This may involve:

• Administering medication.
• Preparing meals.
• Personal care.
• Cleaning.
• Attending medical appointments.
• Supporting hobbies & interests.
• Keeping clear & concise records.

Our calls are between 7am and 10pm 7 days a week throughout the year.

As an On-Call Support Staff member, you'll be the first point of contact for any urgent issues that may arise outside of normal working hours. This might involve:

• Answering phone calls and responding to messages from carers, clients &/or family members.
• Following established procedures to resolve common issues.
• Escalating more complex problems to the Care Manager.
• Keeping a clear and accurate record of all calls and actions taken.
• Attending care calls that are uncovered outside of your own standard run.

When you will be on call:

• One Evening per week from 4pm until 11pm.
• Every other weekend: Typically, from 4pm Friday through to 8am Monday.

The on‑call rota is planned out for the year however there will be flexibility to swap with other team members for planned leave, in addition there will be opportunity to pick up additional calls to cover staff absences.

Requirements of the role:

• At least 1 years experience in Adult Care.
• Be available to work every other weekend and some evenings.
• You should be reliable, responsible, and able to work independently.
• Good communication and problem-solving skills are essential.
• A good level of spoken and written English.
• Be able to demonstrate good computer literacy and IT skills.
• The flexibility to travel to clients outside of your own standard runs.
• Level 2 in Health & Social Care is essential and the willingness to work towards Level 3.
• The flexibility to work some bank holidays, including Christmas Day, Boxing Day & New Years Day.
• It would be desirable that you have knowledge of the local area.

What you will receive:

• A set alternate week rota.
• Valuable experience in a different aspect of our operations.
• Full training and support will be provided.
• A permanent contract and guaranteed salary on completion of the probation period.
• Free Uniform.
• Employer & Employee contribution Pension scheme.
• Accrued Annual Leave.
• Mileage paid.
• Paid training time.
• A friendly welcoming team.
• The option to pick up over-time.

Closing Date Monday 3rd August - Suitable candidates will be contacted after the closing date, if you have not had a response by Wednesday 5th August you have not reached the interview stage.