Field Support Engineer - ITS

TK Elevator; Wythenshawe; Hybrid; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary paid monthly

34 days holiday including bank holidays

Attractive company pension scheme

Health cash plan for health costs

Life Assurance Scheme

Free access to wellbeing apps

Subsidised gym membership

Enhanced maternity and paternity provision

Salary sacrifice benefits

Long Service award scheme

Employee Assistance Programme

Refer a friend scheme

Job summary

A leading elevator company based in Wythenshawe is seeking a Field Support Engineer to provide remote technical support to technicians across Europe. Responsibilities include researching new control systems, assisting with training development, and providing on-site support when necessary. Candidates should have proven experience in field support engineering, excellent communication skills, and be proficient in Microsoft Office. The role offers competitive salary and numerous employee benefits.

Qualifications

• Proven experience as a field support engineer.
• Expertise in competitors’ product lines.
• Positive attitude and ability to work under pressure.
• Positive attitude and ability to work under pressure in a team.
• Proactive mindset and problem-solving ability.
• Experience with Microsoft Office Suite.

Responsibilities

• Provide remote technical support to field technicians.
• Get involved in research about new control systems.
• Assist in developing training simulators and test rigs.
• Undertake training to stay at the forefront of industry developments.
• Deliver training courses to field engineers across Europe.
• Assist with creating product support content for field use.

Skills

Field support engineering experience

Excellent communication skills

Problem-solving skills

Initiative and proactive thinking

Language skills

Initiative

Education

NVQ3 or similar qualification

Tools

Microsoft Office Suite

Job description

Overview

What We Expect We are currently seeking a Field Support Engineer with technical elevator knowledge and experience of our major competitors’ products to join our pioneering team in Manchester.

Responsibilities

• Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
• Get involved in research about new control systems and digital solutions
• Assist in the development of training simulators and product test rigs
• Undertake training as necessary to be at the forefront of industry and technological developments
• Deliver training courses to field engineers from across Europe
• Assist with the preparation of product support content for field use

Qualifications

• Proven experience working as a field support engineer
• A subject matter expert in one or more our major competitors’ product lines
• Excellent communication skills: verbal, telephone and written
• Positive attitude, capable of working under pressure as part of a team
• Confident in using your own initiative and proactive thinking outside of the box
• An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
• Demonstrated exceptional customer service and problem-solving skills
• NVQ3 (or similar) qualification an advantage
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• It is desirable if you have language skills, especially in French (Italian or German can be also considered)

What we offer

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme

Who we are

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

TK Elevator’s service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centres and product experts dedicated to providing high-level technical support for our competitors’ elevators and escalators. ITS Manchester is a unique environment, with lift and escalator engineers alongside software and electronics specialists, working together to understand the latest technology developments in our industry and deliver solutions for our customers’ service requirements. The ITS network is committed to making our extensive knowledge in third-party maintenance accessible to each of TK Elevator’s service technicians across the world, so they are equipped to provide highest quality service and keep customers’ equipment moving.

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