Field Support Engineer

Jonathan Lee Recruitment; Hawkesley; On-site; GBP 30,000 - 42,000; Full time

Job summary

Jonathan Lee Group is seeking a Field Support Engineer based in Kenilworth, with the ability to support customers and engineers remotely and on-site across the UK. The role involves fault-finding and resolving fire system issues, plus training during installations and guidance to customers.

The candidate should have prior experience in a Support Engineer or Field position, be comfortable travelling to UK sites, and possess strong communication skills and a methodical approach to fault-finding

Qualifications

• Experience in a Support Engineer or Field position.
• Working knowledge of BS 5839 standard.
• Willing to travel to sites across the UK.
• Methodical fault-finding, testing and reporting.
• Strong communication skills.
• Team player.

Responsibilities

• Provide technical support to customers and engineers remotely.
• Travel to sites to provide on-site support to clients.
• Fault find and resolve fire system issues.
• Provide training and on-site guidance during installations.
• Identify recurring technical issues and report to management and technical teams.

Skills

Communication skills

Fault finding

Team player

Willing to travel UK

Tools

BS 5839 knowledge

Job description

Field Support Engineer

Kenilworth

Competitive Salary

Our client is a specialist supplier of custom fire protection systems, and they are seeking a Field Support Engineer to join their existing team. As a Field Support Engineer, you will assist customers & engineers both remotely and on-site with technical issues.

Field Support Engineer Responsibilities:

• Provide technical support to customers and engineers remotely.
• When required, travel to sites and provide technical support to clients directly.
• Fault find and resolve any fire system issues
• Provide training and on-site guidance to customers and engineers during installations
• Identify and highlight any technical reoccurring issues to management and technical teams

Field Support Engineer Requirements:

• Previous experience in a Support Engineer or a Field position
• Must have a working & technical knowledge of BS 5839
• Happy to travel to sites across the UK, when required
• Must possess a methodical approach to fault-finding, testing and reporting
• Strong communication skills are a must
• Must be a team player

This Field Support Engineer position is based in Kenilworth and is commutable from Coventry, Balsall Common, Warwick, Knowle and Hampton in Arden.