Field Support Engineer

ALSTOM Gruppe; Glasgow; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Life insurance

Medical coverage

Pension

Flexible benefits

Maternity pay up to 52 weeks

Job summary

Alstom is seeking an overnight first-line technical support engineer for vehicle faults to maintain fleet availability and safety. You will provide on-site and telephone support, travel to outstations within three hours, and input defects into the SAP GSI system.

The role requires an engineering apprenticeship, an HNC in Mechanical or Electrical Engineering, and PTS/DP qualifications or willingness to train.

Qualifications

• Full UK driving license is required and a van is provided.
• Apprentice trained in an Engineering discipline is preferred.
• HNC in Mechanical or Electrical Engineering or equivalent.
• PTS and DP qualifications required or training can be provided.
• Experience within the Rolling Stock industry is desirable.
• Good interpersonal and influencing skills; ability to work in high pressure environments.
• Must be able to read wiring diagrams and schematics.

Responsibilities

• Attend local outstations and assist Maintenance Suppliers with on-site technical advice and expertise.
• Provide technical support over the phone to aid fault rectification at Outstations.
• Travel at short notice to Outstation sites within 3 hours drive.
• Provide 24/7 on-train support and lone/wayside work.
• Assist with fault follow-up, safety, and reporting to Fleet management.
• Inputting/closing defects and fleet checks in SAP GSI; prepare technical reports.

Skills

Full UK driving license

Apprentice trained in Engineering

PTS and DP qualifications

Reading wiring diagrams

Interpersonal skills

Ability to work under pressure

Education

HNC in Mechanical or Electrical Engineering

Tools

SAP GSI

TMS software

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

Provide first-line overnight reactive technical support for vehicle faults, ensuring a prompt and effective response. Support production sites (Alstom & suppliers) to maintain fleet availability in line with the timetable. Offer technical guidance to uphold fleet safety and reliability.

We’ll look to you for:

• To attend local outstations and assist the Maintenance Suppliers with on-site technical advice and expertise
• Provide technical support over the phone to aide the rectification of faults at Outstations
• Travel at short notice to Outstation sites within 3 hours drive.

In Service technical support

• Provide an effective 24/7 support service to trains whilst in service.
• Carry out Lone & Wayside working
• Assist with follow up to conclusion, Safety of the Line incidents (including derailments), rescue & recovery and providing technical reports, as required by the Fleet management team.
• Ensure that when in service failures occur, vehicles are dealt with promptly and information is passed speedily and effectively to Alstom personnel at the Service Delivery Centre to facilitate a repair.
• Inputting/ closing of defects/ fleet checks/ campaigns on Alstom’s SAP GSI web-based fleet management system.
• Bring to the attention of the Fleet Management team, any specific safety matters of which they become aware and recommend action.
• Liaise with Outstation suppliers when vehicles are on depot to ascertain faults/issues.
• Proactive monitoring of in-service vehicles
• Fault diagnostics on vehicles via TMS (Train Management System) and Laptop-based specific software whilst in service and during downtime on depot.
• Fault diagnostics utilizing complex schematics and cable books.
• To produce detailed reports, both verbally and electronically, of work carried out or actions taken.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Full UK driving license (Van provided)
• Apprentice trained in an Engineering discipline
• HNC in Mechanical or Electrical Engineering or equivalent.
• Personal Track Safety (PTS) and Designated Persons (DP) qualifications - Training can be provided but prior knowledge of railway operations is a requirement.
• Experience within the Rolling Stock industry desirable.
• Good level of Interpersonal and influencing skills;
• Proven experience of working in a high pressured environment.
• Must have the ability to read wiring diagrams and schematics

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday
• A wide range of flexible benefits that you can tailor to suit your lifestyle

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.