Field Success Manager

Circet; Aberdeen City; On-site; GBP 40,000 - 58,000; Full time

Benefits offered by this job

Company vehicle

Pension

Ongoing technical training

Job summary

Circet in Aberdeen is seeking a Field Success Manager – FTTP Telecommunications to lead field teams delivering fibre installations and maintenance, ensuring safety, quality and KPI adherence. You will mentor engineers, drive performance, and ensure on-time completions while upholding client standards.

As a Field Success Manager you will coach staff, conduct on-site assessments, and roll out new processes, tools and technologies across the field teams.

Qualifications

• Experience in fibre telecommunications in a field-based role.
• Knowledge of fibre optics, splicing, FTTP/FTTH deployments, and test equipment.
• Experience mentoring and training junior staff or apprentices.
• Excellent communication and interpersonal skills.
• Travel across regions; valid driver’s license.

Responsibilities

• Lead and manage field teams to maintain high motivation and cooperation to meet business objectives.
• Drive performance using daily/weekly results to meet OTD targets and performance goals.
• Coach and mentor field engineers and technicians in fibre installation, maintenance and fault resolution.
• Develop a culture of continuous improvement and cost-efficient productivity gains.
• Conduct on-site assessments, audits and ride-alongs for safety and compliance.
• Deliver practical training on fibre splicing, testing, routing and customer installations.
• Identify training needs and provide development plans for field staff.
• Support onboarding and training of new engineers for field operations.
• Promote health & safety standards and coordinate with Compliance & Auditing teams.

Skills

Fibre telecoms experience

Field-based role experience

Strong communication

Travel readiness

Driver's license

Tools

Test equipment

Splicing equipment

Job description

Job Title: Field Success Manager – FTTP Telecommunications

Location: Field-Based - Aberdeen / Highlands and Islands

Reports To: Field Operations Manager

Employment Type: Full-Time

About the Role

Our Field Success Managers are experienced and driven to support and develop our field engineers and technicians delivering fibre broadband installations and maintenance. This role plays a critical part in ensuring our field teams perform at the highest standards of safety, quality, and efficiency across all fibre network deployments and customer installations.

As a Field Success Manager you will provide hands‑on support, mentoring, and training to field staff, ensuring adherence to company standards, regulatory requirements, and best practices. You will help drive continuous improvement through coaching, welfare checks, feedback, and performance assessments.

Key to success is achieving our client SLAs and KPIs – OTD completions to meet and exceed targets with minimal ELF and CANDIds, as an FSM you will be responsible for driving the correct behaviors and practices to help the field teams reach optimal performance.

Key Responsibilities

• Lead and managethe teams to ensure a high level of motivation and co‑operation is always maintained and support the achievement of business objectives.
• Drive performanceusing feedback and stats from daily and weekly results to ensure minimal failures OTD and performance goals are being achieved.
• Coach and mentorfield engineers and technicians to deliver high‑quality fibre installation, maintenance, and fault resolution services.
• Develop a cultureof continuous improvement and drives excellence within the teams to ensure cost‑effective improvements in service and productivity.
• Conducton‑site field assessments, audits, and ride‑a longs to ensure compliance with operational and safety standards.
• Deliverpractical trainingon fiber splicing, testing, routing, customer installations, and use of field tools and equipment.
• Driving team and individual performanceensuring all training and development needs are identified and fulfilled and all disciplinary issues dealt with promptly according to established procedures.
• Identify skill gaps and providefeedback and development plansfor field staff.
• Supportonboarding and trainingof new engineers, ensuring they are properly equipped and confident in field operations.
• Promote and enforcehealth & safetystandards and procedures, working with the Compliance & Auditing Team to ensure all actions are resolved in a timely manner.
• Collaboratewith the Field Operations Manager to review performance data and provide insight for improvement.
• Assist in the roll‑out ofnew processes, tools, and technologieswithin the field team.
• Conducttoolbox talks, safety briefings, and ensure compliance with H&S policies and industry standards.
• Act as a point of contact fortechnical queries and escalationsfrom the field.

Requirements

Essential

• Proven experience in the fibre telecommunications industry in a field‑based role.
• Strong knowledge of fiber optics, splicing, FTTP/FTTH deployments, and test equipment.
• Experience mentoring and training new, junior staff or apprentices.
• Excellent communication and interpersonal skills.
• Management of HR cases and procedures.
• Confident in managing complaints and escalations from Clients and customers.
• Ability to travel regularly across assigned regions.
• Valid driver’s license.

Desirable

• Recognized coaching, mentoring, or training qualification.
• Certifications such as NRSWA, IPAF, or equivalent telecom industry accreditations.
• Knowledge of relevant H&S and industry regulations (e.g., Openreach PIA standards).

What We Offer

• Competitive salary and company vehicle
• Opportunities for career development and progression
• Supportive and collaborative work environment
• Ongoing technical training and certifications
• Company benefits including pension and holidays