Field Solutions Specialist – Northeast

DeterTech | UK; Newcastle upon Tyne; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

DeterTech | UK is seeking a Customer Solution Specialist to enhance customer experience across the NorthEast region. This field-based position involves conducting comprehensive site surveys, preparing accurate quotations, and ensuring customer satisfaction. The successful candidate will demonstrate outstanding interpersonal skills, a proven customer service background, and a detail-oriented approach. A collaborative mindset and familiarity with security systems are pluses. Join DeterTech to contribute significantly to customer solutions and service improvement.

Qualifications

• Experience in a customer-facing role, ideally in a field-based or on-site environment.
• Strong interpersonal and communication skills.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Conduct comprehensive on-site and off-site surveys for customers.
• Prepare and issue quotations following customer surveys.
• Build trust and rapport with customers through clear communication.

Skills

Customer service experience

Interpersonal communication

Problem-solving skills

Detail-oriented

Collaboration across teams

Job description

DeterTech | UK is seeking a Customer Solution Specialist to enhance customer experience across the NorthEast region. This field-based position involves conducting comprehensive site surveys, preparing accurate quotations, and ensuring customer satisfaction. The successful candidate will demonstrate outstanding interpersonal skills, a proven customer service background, and a detail-oriented approach. A collaborative mindset and familiarity with security systems are pluses. Join DeterTech to contribute significantly to customer solutions and service improvement.