Field Services Supervisor - Manchester

Brsk; Manchester; On-site; GBP 30,000 - 36,000; Full time

Job summary

A leading UK-based telecommunications provider seeks a driven Field Service Supervisor to lead and mentor a team of engineers. You will handle all aspects of field operations, ensure high customer satisfaction, and maintain service standards. Ideal candidates will have experience in telecommunications and strong leadership skills. Join us to be a part of a fast-growing company that values every team member and their contributions.

Benefits

25 days holiday plus bank holidays

Birthday day off!

Car allowance

Pension scheme matching up to 8% of salary

Gym discounts

Employee Assistance Programme

Qualifications

• Experience in a field service role, preferably in broadband or telecoms.
• Strong technical knowledge of fibre and networking.
• Effective leadership skills in managing teams.

Responsibilities

• Lead a team of Field Service Engineers ensuring high service standards.
• Manage field operations including onboarding and training.
• Oversee compliance with health and safety standards.

Skills

Leadership

Customer Service

Problem Solving

Health and Safety Compliance

Technical Understanding (fibre, networking, Wi-Fi)

Tools

Microsoft Office

Job description

1 day ago Be among the first 25 applicants

Field Service Supervisor – Telecommunications

About The Role

We’re looking for a driven, customer-obsessed Field Service Supervisor to lead our team of Field Service Engineers. You’ll be their first point of contact, a hands-on leader who’s passionate about delivering exceptional service and solving problems.

In this role, you'll take ownership of all field operations in your area—including onboarding, training, stock and van management, health and safety compliance, KPI performance, and reporting. Your ability to coach, motivate, and lead from the front will be key to helping your team exceed customer expectations.

Who We Are

We’re brsk. We’re customer obsessed and proud, but don’t just take our word for it. We’ve got a score of 4.7 on trust pilot with our customers showing you just how we go the extra mile.

We’re a UK-based, award-winning full fibre broadband provider who are rolling out up to 2 gigabit per second broadband to homes across the UK. We have quickly become one of the fastest-growing alternative networks (Altnets) in the UK, already reaching over 950,000 homes.

What sets us apart? Our people do. Each team member has a voice and contributes to building our company. Our recent employee engagement scores are as high as 88%, indicating that our teams feel connected and empowered.

What You’ll Be Doing

• Act as the first point of contact for your team of Field Service Engineers
• Lead, support, and develop engineers to consistently deliver 5-star customer service
• Resolve escalated customer connectivity issues with professionalism and care
• Ensure your team adheres to health, safety, and quality standards
• Take ownership of your region’s field operations, including:
• Onboarding and training new engineers
• Managing stock, vehicle use, and engineer schedules
• Monitoring and reporting on KPIs and performance metrics
• Overseeing daily fault reports and ensuring swift resolution
• Driving improvements through process standardisation and continuous feedback
• Cover engineer absence when needed to maintain service levels
  

What You’ll Bring

• Previous experience in a similar field service role within broadband, telecoms, or a related ISP environment
• Strong technical understanding of fibre, networking, Wi-Fi, and in-home connectivity
• Great leadership skills—you know how to bring out the best in others
• Solid knowledge of health and safety and relevant industry regulations
• Proficiency in Microsoft Office, especially Excel
• Proactive, organised, and able to thrive in a fast-paced environment
  
  

Why Join Us?

• Be part of a fast-growing company that genuinely values its people
• Work in an environment where your ideas and voice matter
• Help shape the future of broadband in the UK
  
  

Salary And Benefits

• Salary: up to £36k plus car allowance
• 25 days holiday plus bank holidays
• Birthday day off!
• Pension scheme matching up to 8% of salary
• Gym discounts
• Employee Assistance Programme
  
  

Hours will be worked over Monday to Saturday on a rota’d basis

Apply now to become a key part of our field service leadership team and help us deliver broadband that truly makes a difference.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Telecommunications

Referrals increase your chances of interviewing at Brsk by 2x

Get notified about new Field Service Supervisor jobs in Manchester, England, United Kingdom.

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 20 hours ago

Huddersfield, England, United Kingdom 6 days ago

Greater Manchester, England, United Kingdom 6 days ago

Greater Manchester, England, United Kingdom 21 hours ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 1 day ago

Chorley, England, United Kingdom 1 day ago

Stockport, England, United Kingdom 5 hours ago

Sale, England, United Kingdom 2 hours ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 5 days ago

Stockport, England, United Kingdom 2 hours ago

Manchester, England, United Kingdom 1 day ago

Stockport, England, United Kingdom 1 hour ago

Trafford Park, England, United Kingdom 22 hours ago

Bolton, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 6 days ago

Manchester, England, United Kingdom 4 hours ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 days ago

Stockport, England, United Kingdom 2 hours ago

Manchester, England, United Kingdom 21 hours ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Heywood, England, United Kingdom 1 day ago

Field Service Technician / Engineer - Wigan

Manchester, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.