Service Team Manager - Mental Health

Bupa; Salford; Hybrid; GBP 35,000; Full time

Job summary

A leading health insurance provider is looking for a Service Team Manager for their Mental Health Team in Salford. This pivotal role involves leading a team of Remote Counsellors while ensuring high-quality support for corporate customers. With a focus on continuous improvement and team development, the manager will also enjoy hybrid working benefits and a comprehensive salary package. Join a company that prioritizes employee wellbeing and reinvests profits into providing exceptional services.

Benefits

25 days holidays per year

Enhanced pension and life insurance

Discounted online gym sessions

Annual performance-based bonus

Bupa health insurance

Option for discounted dental insurance

Access to a Digital GP platform

Emotional wellbeing support

Qualifications

• Experience managing front-line employees in a customer-focused environment.
• Experience managing teams within a Mental Health setting.

Responsibilities

• Oversee a team of Remote Counsellors, fostering a supportive environment.
• Develop and coach employees to deliver exceptional service.
• Review demand and implement process improvements.

Skills

Customer-centric mindset

Leadership

Change management skills

Excellent planning and time management abilities

Job description

Job Description

Service Team Manager – Mental Health Team

Location: Hybrid (home and office) - Bupa Place, Salford Quays

Type: Permanent, Full-time (37.5 hours per week)

Salary: £35,000 per annum + Fantastic benefits

Exciting Opportunity: 3 Vacancies Available due to expansion!

About Us

At Bupa, we make health happen. As a part of our team, your priority will be our patients. With no shareholders, we reinvest our profits back into our business, providing you with the resources and technology needed to make a real difference every day.

Role Overview

As a Service Team Manager, you will lead and support our Remote Mental Health service, ensuring high-quality, safe, and effective support for Bupa corporate customers.

Key Responsibilities

• Team Management: Oversee a team of Remote Counsellors, Remote CBT Psychotherapists and Psychologists , fostering a supportive and motivating environment.
• Leadership: Develop and coach front-line employees to deliver exceptional service.
• Continuous Improvement: Review demand, understand customer needs, and implement process improvements.
• Performance Management: Address performance issues promptly and fairly, ensuring development plans are followed.
• Training: Mentor staff on new processes and systems, providing one-on-one training to ensure best practices.
• Resource Optimization: Manage punctuality and absence to maximize available resources consistently.
  
  

Key Skills & Qualifications

• Experience managing front-line employees in a customer-focused environment.
• Experience managing teams within a Mental Health setting.
• Strong product knowledge (internal).
• Understanding of continuous improvement principles/QMS.
• Customer-centric mindset.
• Change management skills.
• Excellent planning and time management abilities.
  
  

Benefits

Our benefits are designed to support your overall wellbeing. Joining Bupa, you will enjoy:

• Holidays: 25 days per year, increasing with service, plus the option to buy or sell days.
• Pension & Insurance: Enhanced pension and life insurance.
• Travel Support: Season ticket loan or cycle2work scheme.
• Fitness: Discounted online gym sessions.
• Bonuses: Annual performance-based bonus.
• Health Insurance: Bupa health insurance as a benefit in kind.
• Dental Insurance: Option to join at a discounted rate.
• Digital GP: Access to our Digital GP platform on your mobile.
• Wellbeing Support: Emotional wellbeing support and access to a family mental health line.
• Financial Wellbeing: Financial wellbeing channels and support for carers.
  
  

Why Bupa?

We are a health insurer and provider with a mission to help people live longer, healthier, happier lives. With no shareholders, our focus is on our customers. We are committed to being brave, caring, and responsible in everything we do.

At Bupa, we celebrate diversity and encourage applications from people with diverse backgrounds and experiences. We believe in the importance of our people representing the communities and customers we serve.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Join us and make health happen!

Time Type

Full time

Job Area

Clinical Services

Locations:

Home Based North c/o Bupa Place

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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