Field Services Engineer

JR United Kingdom; Peterborough; On-site; GBP 27,000 - 29,000; Full time

Job summary

An established industry player is seeking a Field Services Engineer to deliver top-notch IT support across various customer locations. This role involves diagnosing and repairing a wide range of IT equipment, from PCs to point of sale systems, ensuring clients receive exceptional service. With a competitive salary and benefits like a company car and overtime allowances, this position offers a dynamic work environment where your technical skills will shine. Join a team that values diverse perspectives and fosters a positive atmosphere, making a real impact in the tech landscape.

Benefits

Company car

Fuel card

Out of hours allowances

Overtime pay

Qualifications

• Experience with IT hardware including PCs, laptops, and printers.
• Ability to obtain UK security clearances as required.

Responsibilities

• Travel to customer sites for IT support services.
• Perform installations and troubleshooting of hardware and software.
• Complete documentation and provide quality updates after site visits.

Skills

Installation and troubleshooting of hardware devices

Software installation and configuration

Vendor certifications (Dell, Lenovo, IBM, HP)

Hardware maintenance and break-fix procedures

Attention to detail

Ability to work independently

Proactive and professional attitude

Education

Relevant IT certifications

Full UK driving license

Job description

Job Summary

The role of a Field Services Engineer is to diagnose and repair technical issues on various IT equipment including PCs, laptops, tablets, printers, peripherals, and point of sale systems at customer locations around Essex. The engineer will also provide IT hardware support, installations, moves, and changes across client sites.

Salary and Benefits

Base salary ranges from £27,000 to £29,000 depending on experience. Benefits include a company car, fuel card, and OOH allowances of £44/night on call or £308 per week plus overtime if called out at 1.5 times the rate.

Key Responsibilities

1. Travel to various customer sites to deliver IT support services as per contractual requirements.
2. Support a range of IT equipment including PCs, laptops, tablets, printers, peripherals, and POS systems.
3. Perform on-site installations and troubleshooting of hardware and software products.
4. Obtain and maintain vendor certifications required by CDW.
5. Follow documented procedures and contribute feedback for improvements.
6. Adhere to safety and ESD precautions.
7. Complete documentation and provide quality updates after each site visit.
8. Participate in on-call rotations, including mornings, evenings, and weekends (with allowances).
9. Support wider teams within the Integrated Technology Solutions department.
10. Work overtime as needed to meet client requirements, with overtime rates applying.

Qualifications, Skills & Experience

1. Experience installing, troubleshooting, and repairing hardware devices including PCs, laptops, tablets, and printers.
2. Ability to install and configure software per customer specifications.
3. Current vendor certifications such as Dell, Lenovo, IBM, and HP.
4. Good understanding of hardware maintenance and break-fix procedures.
5. Full UK driving license.
6. Ability to obtain UK security clearances (SC, NPPV3) as required.
7. Attention to detail and quality focus.
8. Ability to work independently and remotely.
9. Methodical approach with a right-first-time mindset.
10. Proactive, professional attitude with strong initiative and team collaboration skills.
11. Results-driven with a history of achieving goals.
12. Physical ability to carry IT equipment and work in tight or awkward spaces.

About CDW

At CDW, you'll work with inspiring colleagues who foster a positive, success-driven environment. We value diverse perspectives for better problem solving and innovative solutions in a rapidly evolving tech landscape.