Junior Field Service Engineer

TN United Kingdom; Luton; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

An established industry player is seeking a Junior Field Service Engineer to deliver exceptional technical support to clients. In this role, you will be responsible for resolving hardware issues across a range of technologies, ensuring that customer expectations are exceeded. With the flexibility of working from home and traveling to client sites, you will enjoy a dynamic work environment. The company offers a competitive salary, a company car, and a range of benefits, including generous holiday allowances and a commitment to diversity and inclusion. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Company car

Fuel card

23 days’ holiday, rising to 27

Company-matched pension

Life assurance

Paid maternity leave

Discounts on retail

Paid day out for volunteering

Access to Employee Network Groups

Qualifications

• Minimum 1-year experience supporting end-user device hardware.
• Ability to follow remote technical instructions.

Responsibilities

• Resolve hardware faults in line with contracted services.
• Manage ticket queue and meet SLAs.

Skills

Hardware module replacement

Image deployment & configuration

Basic understanding of MS Windows

Prioritizing workload

Education

1-year experience supporting end-user device hardware

Tools

Dell accreditation

HP accreditation

Lenovo accreditation

Job description

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Job Title: Junior Field Service Engineer

As a Junior Field Service Engineer, you’ll play a crucial role in ensuring our clients receive top-notch technical support. You’ll be responsible for resolving hardware faults in line with contracted services, primarily on a variety of End User technologies. Your ability to manage the ticket queue, meet SLAs, and exceed customer expectations will be essential.

While this position is based from home, you’ll travel to client sites across a large region, including Oxfordshire, Northamptonshire, Leicestershire, Warwickshire, and Buckinghamshire. We provide a company car and fuel card to support your travel.

Requirements:

• Experience with any of the following supporting technologies:
• Printer – hardware module replacement and breakfix
• Desktop – hardware module breakfix
• Laptop – hardware module breakfix
• Basic understanding of image deployment & configuration

Essential Knowledge:

• Basic understanding of MS Windows
• Minimum 1-year experience supporting end-user device hardware
• Full UK driving licence
• Ability to work independently and prioritize workload
• Ability to follow remote technical instructions
• Willingness to submit to BPSS vetting

Desirable Knowledge:

• Laptop and/or Desktop manufacture accreditation (Dell, HP, Lenovo)
• SC Clearance

About Capita Technology and Software Solutions:

Capita TSS is a global shared service with 5000 employees, delivering innovation and digital transformation for Capita’s stakeholders. We design, build, and operate technical solutions to enable seamless public and customer services.

Benefits:

• Salary of £28,000 plus company car & fuel card (for business miles only)
• 23 days’ holiday, rising to 27, with options to buy extra leave
• Company-matched pension, life assurance, paid maternity, adoption, shared parental leave, paternity pay, and more
• Discounts on retail, social, health & wellbeing, travel, and technology
• Paid day out for volunteering or charity work
• Access to Employee Network Groups promoting diversity and inclusion

Next Steps:

Apply now by completing our short application. We are committed to an inclusive and accessible recruitment process. For assistance or alternative formats, contact Iqbal at 07784 237318 or email us. More about our equal opportunities policy can be found on the Capita Careers website.