Field Services Engineer

JR United Kingdom; Newport; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled Service Engineer to join their dynamic field service team. This role involves maintaining and repairing electromechanical equipment for the beverage sector, ensuring compliance with safety standards, and providing exceptional customer service. The successful candidate will enjoy a challenging yet rewarding environment, working independently while contributing to a collaborative team. If you have a passion for technical excellence and customer satisfaction, this opportunity is perfect for you.

Qualifications

• Minimum 3 years’ experience in field service for electromechanical equipment.
• Proficient in fault diagnosis in food industry equipment.

Responsibilities

• Complete field installations and maintenance of beverage equipment.
• Respond to breakdown calls and perform planned maintenance.
• Prepare and write customer visit reports.

Skills

Fault Diagnosis

Electromechanical Equipment Maintenance

Microsoft Office Proficiency

Interpersonal Skills

Education

HNC/HND in Engineering

Tools

Company Software System

Job description

Social network you want to login/join with:

Location: Silverstone, Northamptonshire (field based)

Permanent Role

Our client is one of the UK’s leading companies in the sales and distribution of drinks and beverages equipment to the juice, cider, wine, and beer markets. The company has experienced significant growth, and we are seeking a full-time, experienced Service Engineer to join our expanding field service team.

Based in Silverstone, Northamptonshire, the role involves: completing field installations, maintaining and repairing electro-mechanical food processing and beverage equipment, and providing ongoing service support to customers. The successful candidate will need to:

• Work as part of the service team to provide on-site installation and technical support for customer equipment.
• Respond to breakdown calls and perform planned maintenance.
• Ensure all electrical fittings and wiring meet safety standards.
• Inspect electrical aspects and ensure compliance with procedures.
• Complete final tests on all work and rectify faults as needed.
• Deal professionally and courteously with customers, suppliers, and colleagues both verbally and in writing.
• Accurately record and report all activities using the appropriate documentation.
• Manage company vehicle, tools, and stock responsibly.
• Respond positively to performance data to improve field operations.
• Prepare and write customer visit reports using the company software system.
• Comply fully with industry and company Health & Safety policies.

Qualifications & Experience

Candidates should have a minimum of 3 years’ experience and be proficient in fault diagnosis across a range of food industry electromechanical equipment.

• Proven track record in maintaining electromechanical equipment in the food and/or beverage industry.
• HNC/HND or similar engineering qualification with an electrical bias preferred.
• Clean driving license, with a maximum of 3 points.
• Forklift license is preferred but not essential; training can be provided.

Key Skills:

Proficient in Microsoft Office and computer literate.

Excellent interpersonal skills, with previous experience in field service dealing with demanding customers.

Personal Attributes

We seek a well-rounded service engineer with technical expertise, confidence, and a calm personality, as this is a customer-facing role. Key attributes include:

• Ability to work independently.
• Confident and personable.
• Positive, with a can-do attitude.
• Ability to manage appointments and customer demands.
• Strong fault diagnosis skills.
• Willingness to work occasional unscheduled hours.
• Interest in new challenges.