QCS/DCS Field Service Engineer - Newcastle upon Tyne 1 hour radius

ABB Schweiz AG; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Job summary

Une entreprise technologique de pointe recherche un Ingénieur de Service sur site pour soutenir l'industrie papetière dans le Nord-Est de l'Angleterre. Vous offrirez un support technique de haute qualité tout en gérant les contrats de service, et en développant de bonnes relations avec les clients. Ce poste nécessite des compétences en ingénierie électrique, ainsi qu'une capacité à travailler de manière autonome en milieu industriel.

Benefits

Salaire compétitif

25 jours de congé annuel plus jours fériés

Plan de pension contributif compétitif

Couverture médicale privée

Programme de bonus généreux

Qualifications

• Diplôme en ingénierie électrique est essentiel.
• Titre de conduite valide (Royaume-Uni) est essentiel.
• Auto-motivé et capable de travailler de manière autonome.

Responsibilities

• Fournir un support client technique de haut niveau.
• Exécuter les obligations du contrat de service pour les équipements ABB.
• Préparer et rédiger des rapports techniques pour usage interne et externe.

Skills

Gestion de la relation client

Capacité d'adaptation

Résultats orientés

Education

Diplôme ou HND en ingénierie électrique ou en mesure et contrôle

Job description

På ABB hjälper vi industrier att bli snabbare, mer resurseffektiva och hållbara. Här är framsteg en självklarhet - för dig, ditt team och hela världen. Som global marknadsledare ger vi dig rätt förutsättningar för att lyckas med det. Det kommer inte alltid att vara enkelt - utveckling kräver mod och styrka. På ABB är du aldrig ensam. Run what runs the world.

Denna position rapporterar till:

Local Industry Lead, Paper UK

Represents ABB as Home Based, Field Service Engineer in the North East of England on customer paper manufacturing facilities.

• As part of the Northern Service Team provide 24/7 support on site for ABB QCS and DCS equipment.

• After initial ABB product training, you will be responsible to deliver the Service Agreement to scope, activities include Preventative and Corrective maintenance on ABB QCS/DCS equipment, configuration, calibration, modification, cleaning, adjustment.

• Participate in a 1 week in 3 on Call Rota.

• Develop a strong working relationship with customer across production and engineering.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

• Provide High level field and in house technical support, including out of hours support.
• Fulfil Service Agreement obligations, demonstrated by the use of ABB ServicePro and other reporting tools.
• Provide application support and software troubleshooting to customers, on site and by remote dial in.
• Advises clients as to maintenance procedures, evolution, site planning, operational methods, process measurement and control.
• Flexibility to travel to sites anywhere in the UK for above activities in addition to primary areas of responsibility.
• Prepare and write technical reports for internal and external use.
• Promote sales of maintenance services and equipment, including spare parts, and advise Sales department of possible sales leads.
• Assist Sales and Account management with preparation of quotations.
• Commission equipment in the field as part of the project team.

Qualifications for the Role

• Degree or HND in Electrical or Measurement & Control Engineering – essential
• Clean Driving Licence (UK) - essential
• Self-Motivated and able to work unsupervised - essential
• Demonstrate excellent customer focus - essential
• Good networking skills - essential
• Results orientation – essential
• Knowledge of Paper Industry - desirable
• Knowledge of ABB QCS or DCS systems - desirable
• Commercial awareness - desirable

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond:

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Company car or cash for car allowance
• Private medical cover for yourself
• Generous bonus scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

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