Field Service Engineer

Hiab; Ellesmere; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the equipment industry is seeking a Field Service Engineer for a remote position in the UK. The role involves maintaining and repairing Hiab products, ensuring exemplary customer service through technical expertise and effective relationship management. Candidates should possess mechanical or electrical qualifications and experience in similar engineering fields.

Qualifications

• Mechanical/Electrical Engineering qualifications required.
• Experienced multi-skilled engineer.
• Experience in mechanical, hydraulic or electrical operations necessary.

Responsibilities

• Undertakes servicing of Hiab or third party equipment at customer sites.
• Troubleshoot, investigate, and resolve standard technical problems.
• Complete all service jobs to a high quality standard.

Skills

Customer Focused Approach

Quality Orientation

Flexibility

Self-starter

Education

Mechanical/Electrical Engineering qualifications

Job description

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As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow.

The Field Service Engineer will be responsible for maintaining, servicing and repairing Hiab and third part equipment, whilst providing a good level of customer service, through product knowledge and customer interaction.

This is a remote position for UK.

Main tasks and responsibilities

• Undertakes servicing of Hiab or third party equipment at our customer sites
• Complete all service, repair, warranty and inspection jobs allocated daily, to a high quality standard
• Build strong rapport and relationships with customers, through professional behavior and customer focused mindset
• Respond to routine enquiries from customers about the technical aspects of the organization's products and services
• Completing all job related paperwork in an accurate and timely manner to ensure correct invoicing to the customer
• Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
• Develop skills and knowledge of the organization's products and service
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / proceduresand with regulations and codes of practice
• Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required.

What you’ll need to succeed

Education:

• Mechanical/Electrical Engineering qualifications

Working experience:

• Experienced multi-skilled engineer
• Experience in mechanical, hydraulic or electrical operations

Competence and skills:

• Excellent customer focused approach
• Quality orientated
• Flexibility and adaptability
• Self-starter, enthusiasm and drive
• Proven ability to develop and manage customer relationships.

You will be part of

We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.