Field Services Engineer

JR United Kingdom; Middlesbrough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the medical device sector is seeking a highly experienced Field Service Engineer. This role will involve servicing, maintaining, and installing medical equipment while ensuring customer satisfaction. It offers an opportunity to work with hospitals and clinics to support healthcare delivery.

Qualifications

• HNC/HND in Electronics or Electrical Engineering required.
• Field service experience in the medical industry essential.
• Excellent IT skills required.

Responsibilities

• Perform servicing, maintenance, installation, and upgrading for medical equipment.
• Ensure customer satisfaction and meet contractual terms.
• Communicate effectively with customers and colleagues.

Skills

Customer Communication

Problem Solving

Technical Skills

Education

HNC/HND in Electronics or Electrical Engineering

Tools

MS Office

Job description

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Customer/ Field Service Engineer – York – Medical Device

About the Company:

We are looking for a highly experienced Field Service Engineer from the medical equipment or medical instrument industry. Working with the customer service team, you will provide service, maintenance and installation services to a range of clients including hospitals and clinics.

Responsibilities:

• Perform servicing, maintenance, installation and upgrading for medical equipment.
• Maintenance of test equipment and tools.
• Ensure customer satisfaction and contractual terms/ SLA are met.
• Effectively communicate with customers and colleagues.
• Escalate issues when needed.
• Adhere to relevant codes of conduct, safety, quality and regulatory requirements.
• Ensure that all administrative tasks are completed on time and to an acceptable standard.
• Attend product training sessions.
• Ensure the timely processing of parts.

Requirements:

• HNC/HND in Electronics or Electrical Engineering.
• Field service experience from the medical industry (electrical equipment).
• Excellent IT skills (MS Office and an understanding of networks).