Field Services Engineer

XYZ Robotics; Liverpool; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Service van provided

Professional tool kit provided

Full PPE provided

30 days annual leave

OEM robot-technology training at R&D

Job summary

XYZ Robotics in the United Kingdom is seeking a full-time post-sales technical specialist to maintain and troubleshoot our automated equipment at VIP customer sites. You will focus on electrical systems, ensure safe operation, and collaborate with project managers to improve uptime and customer satisfaction.

This role requires expert wiring knowledge, the ability to read schematics, and hands-on use of meters and tools.

Qualifications

• Hold 18th Edition BS 7671 Electrical Installation Certificate.
• Hold ECS Card or CSCS Card, or obtain within one month of employment.
• Valid UK Driving Licence.
• Background in electrical engineering, automation or related disciplines.
• Ability to read circuit diagrams, use hand tools and perform PLC-related tasks.

Responsibilities

• On-site electrical maintenance and troubleshooting of robotic systems.
• Perform fault diagnosis using diagrams and meters.
• Conduct quarterly and annual preventive maintenance.
• Assist with installation, I/O testing and safety tests.
• Maintain service records and manage spare parts inventory.

Skills

Electrical bias

PLC experience

Circuit diagrams

Hand tools

Education

Electrical engineering background

Tools

Multimeters

Electrical troubleshooting

Control wiring

Job description

Work Location: United Kingdom (requires high mobility, primarily covering client sites in the Midlands or around London)

Employment Model: Full-time

Core Skills: Electrical Bias, with basic mechanical fitter capabilities

Mission

As a post-sales technical expert on the UK team, you will be responsible for ensuring the stable operation of the company's automated equipment (such as RockyLight SE) at VIP customer sites. This position focuses on the maintenance and troubleshooting of electrical systems, and you will work with project managers to provide efficient technical support and improve customer satisfaction while ensuring 100% safety compliance.

Key Responsibilities

• On-site technical maintenance and troubleshooting
• Electrical Diagnosis: Perform fault diagnosis on the robot system based on the circuit diagram, and use tools such as multimeters to detect the status of electrical components (sensors, servo drives, switching power supplies, etc.);
• Periodic Preventive Maintenance (PPM): Conduct quarterly and annual preventive maintenance on equipment to ensure secure electrical wiring and normal system parameters;
• Mechanical Adjustment: Perform basic mechanical clamping operations, such as conveyor belt tension adjustment, motor replacement, and mechanical structure lubrication.
• Installation Support and On-Site Acceptance
• Equipment Deployment: Assist the project team with on-site installation, responsible for cable tray wiring, control box wiring, and on-site I/O testing;
• Acceptance cooperation: Cooperate with PM to complete equipment safety testing to ensure that the delivered equipment meets the company's technical specifications.
• Security and Compliance Execution
• LOTO Procedure: Strictly implement the Lockout-Tagout procedure to ensure that the power source is completely isolated before any maintenance work;
• On-site safety: Ensure that all operations comply with the safety standards of the Provision and Use of Work Equipment Regulations (PUWER) in the UK.
• Service Record and Spare Parts Management
• Log Writing: Clearly record the technical details and replacement parts list for each on-site maintenance;
• Parts Management: Manage the inventory of vehicle spare parts and communicate replenishment requirements with the German operations team in a timely manner.
• Hardware & Inventory Operations:
• Warehouse & Inventory Management：Manage day-to-day receiving, check-in/out logging, stock auditing, and storage management for hardware equipment and components, ensuring inventory accuracy and full asset traceability.

III. Requirements

[Required Condition - Essential]

• Professional Certification: Hold a valid 18th Edition Wiring Regulations (BS 7671) Electrical Installation Certificate;
• Qualification for admission: Hold a valid ECS Card (Electrotechnical Certification Scheme) or electrical CSCS Card; (or must obtain the certificate within one month of employment)
• License Requirements: Hold a valid and clean UK Driving License
• Educational Background: A background in electrical engineering, automation, or related disciplines (outstanding Level 3 apprenticeship graduates are welcome);
• Basic Skills: Ability to read circuit diagrams, possess basic experience in using hand tools and electrical troubleshooting logic. Have PLC project experience

[Priority Bonus ]

• Has experience in maintaining automated warehousing, robotics, or industrial conveyor systems;
• Hold IOSH Basic Safety Training Certificate;
• Those with basic Chinese communication skills are preferred.
• Professional Equipment: The company provides dedicated service vehicles (Service Van), professional tool kits, and full sets of personal protective equipment (PPE);
• Statutory Annual Leave: 30 days (including 8 public holidays)
• Other
• Statutory Sick Pay, SSP, Maternity / Paternity Leave & Pay
• Training and Growth: Provide in-depth training on "Original Equipment Manufacturer (OEM) Robot Technology" at R&D centers in Germany or China
• Statutory Sick Pay, SSP, Maternity / Paternity Leave & Pay