Service Engineer

Proactive Global; Liverpool, Manchester, Stoke-on-Trent; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company vehicle

Ongoing training

Career development

Support from an international team

Job summary

Proactive Global is seeking an Electrically biased Service Technician to service automated warehouse equipment across the UK, including Liverpool, Manchester and Stoke-on-Trent. You will perform preventative and reactive maintenance, fault finding and support commissioning and upgrades.

The role is permanent, full-time with a company vehicle and ongoing technical training within an established international business.

Qualifications

• Experience in industrial automation, maintenance, commissioning or after-sales service.
• An electrical, electronic, automation or robotics qualification, ideally with an electrical bias.
• Experience working with automated equipment in environments such as warehousing, intralogistics, manufacturing or material handling.
• Knowledge of PLC systems, particularly Siemens Step 7 and TIA Portal.
• Understanding of industrial communication networks, including Profibus and Profinet.
• Knowledge of frequency inverters, such as SEW, Lenze or KEB.
• Ability to interpret electrical schematics and mechanical drawings.
• Strong fault-finding, analytical and problem-solving skills.
• Excellent communication skills and confidence dealing with customers and senior stakeholders.
• Good organisational skills and the ability to manage competing priorities under pressure.
• Proficiency in Microsoft Word and Excel.
• A valid driving licence and passport.
• Flexibility to travel regularly and work outside standard office hours when required.

Responsibilities

• Carry out preventative and reactive maintenance, servicing, repairs and emergency breakdown support on automated warehouse equipment.
• Diagnose and resolve electrical, mechanical and control system faults.
• Provide PLC and software support, including modifications and system enhancements.
• Support the commissioning, ramp-up and optimisation of automated warehouse installations in the Liverpool, Manchester and Stoke on Trent areas.
• Complete warranty work, routine servicing and equipment upgrades.
• Monitor equipment performance, identify improvements and maintain accurate service and incident reports.
• Read and interpret electrical schematics, mechanical drawings and technical documentation.
• Plan and coordinate service activities, including quotations, scheduling and third-party contractors.
• Build strong customer relationships and communicate technical issues and performance improvements effectively.
• Ensure all work complies with relevant safety standards and local regulations.

Skills

Industrial automation

Maintenance

Commissioning

After-sales service

PLC systems

Siemens Step 7

TIA Portal

Profibus/Profinet

Electrical schematics

Fault finding

Customer communication

Time management

Education

Electrical/electronic/automation/robotics qualification

Tools

Siemens Step 7

TIA Portal

Profibus

Profinet

Automation software

Job description

Service Engineer

We are looking for an Electrically biased Service Technician to join a leading international provider of warehouse automation and intralogistics solutions. The business specialises in automated storage and retrieval systems, pallet racking, warehouse management software and advanced material handling technology. You will be servicing the areas of Liverpool, Manchester and Stoke on Trent.

This is an excellent opportunity for an experienced, electrically biased engineer to join a growing industry, supporting automated warehouse systems across the UK. You'll play a key role in maintaining equipment performance, resolving technical issues and helping customers optimise their operations.

Key Responsibilities

• Carry out preventative and reactive maintenance, servicing, repairs and emergency breakdown support on automated warehouse equipment.

• Diagnose and resolve electrical, mechanical and control system faults.

• Provide PLC and software support, including modifications and system enhancements.

• Support the commissioning, ramp-up and optimisation of automated warehouse installations in the Liverpool, Manchester and Stoke on Trent areas.

• Complete warranty work, routine servicing and equipment upgrades.

• Monitor equipment performance, identify improvements and maintain accurate service and incident reports.

• Read and interpret electrical schematics, mechanical drawings and technical documentation.

• Plan and coordinate service activities, including quotations, scheduling and third-party contractors.

• Build strong customer relationships and communicate technical issues and performance improvements effectively.

• Ensure all work complies with relevant safety standards and local regulations.

Essential experience and skills:

• Experience in industrial automation, maintenance, commissioning or after-sales service.

• An electrical, electronic, automation or robotics qualification, ideally with an electrical bias.

• Experience working with automated equipment in environments such as warehousing, intralogistics, manufacturing or material handling.

• Knowledge of PLC systems, particularly Siemens Step 7 and TIA Portal.

• Understanding of industrial communication networks, including Profibus and Profinet.

• Knowledge of frequency inverters, such as SEW, Lenze or KEB.

• Ability to interpret electrical schematics and mechanical drawings.

• Strong fault-finding, analytical and problem-solving skills.

• Excellent communication skills and confidence dealing with customers and senior stakeholders.

• Good organisational skills and the ability to manage competing priorities under pressure.

• Proficiency in Microsoft Word and Excel.

• A valid driving licence and passport.

• Flexibility to travel regularly and work outside standard office hours when required.

What's on Offer?

• Permanent, full-time employment, with a six-month probation period.

• Company vehicle.

• Ongoing technical training and professional development.

• The opportunity to work with advanced automation technology.

• Support from a highly skilled team within an established international business.

• A positive working environment with opportunities to develop your career in the growing warehouse automation sector.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.