Field Service Engineer

Tec Partners Recruitment Ltd; Waterbeach; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Fully expensed company car after six个月

27 days holiday + public holidays

Pension with company contributions

Health cash plan

Private medical (50% funded)

Performance bonus

Gym subsidy and group activities

Monthly lunch and social events

Job summary

Tec Partners Recruitment Ltd is assisting an established international manufacturer of advanced industrial equipment to recruit a Field Service Engineer. You will install, commission, maintain and repair high-technology systems at customer sites worldwide, with regular UK travel and occasional international assignments.

Responsibilities include servicing electron beam welders, laser welders and vacuum furnaces, providing remote support, completing service reports, and contributing to spare parts

Qualifications

• ONC/HNC/BTEC Level 3 in Electrical/Electronic Engineering (essential).
• Willing to travel UK and worldwide (essential).
• Strong customer service skills and adaptable approach (essential).
• Clear written and spoken English with accurate technical reporting (essential).
• Confident working independently and under pressure (essential).
• Full, clean UK driving licence and ability to obtain security clearance (essential).

Responsibilities

• Install, commission, test and maintain electron beam welders, laser welders and vacuum furnaces at customer sites worldwide.
• Carry out calibration, repairs, upgrades, refurbishments, training and audits.
• Provide remote support to customers alongside international service teams.
• Complete service reports, timesheets and expense claims accurately and promptly.
• Take part in pre-delivery acceptance visits and support sales visits and exhibitions when needed.
• Help promote spares and service work to customers.
• Liaise with other departments and train colleagues when required.
• Cover for service colleagues and work weekends when customer needs require it.

Skills

Willingness to travel

Customer service skills

English proficiency

Independent worker

Initiative

Education

ONC/HNC/BTEC Level 3 in Electrical/Electronic Engineering

Job description

Our client is an established, international manufacturer of advanced industrial equipment and market leaders in their field. They supply customers worldwide and have service teams in the UK, USA and Asia.

They are looking for a Field Service Engineer to support customers on site and remotely. You'll install, commission, maintain and repair high-technology equipment, travelling regularly in the UK and internationally.

Key Responsibilities

• Install, commission, test and maintain electron beam welders, laser welders and vacuum furnaces at customer sites worldwide.
• Carry out calibration, repairs, upgrades, refurbishments, training and audits.
• Provide remote support to customers alongside the international service teams.
• Complete service reports, timesheets and expense claims accurately and promptly.
• Take part in pre-delivery acceptance visits, and support sales visits and exhibitions when needed.
• Help promote spares and service work to customers.
• Liaise with other departments and train colleagues when required.
• Cover for service colleagues and work weekends when customer needs require it.

About You

Essential

• ONC, HNC or BTEC Level 3 in Electrical / Electronic Engineering.
• Willing to travel and work away regularly, in the UK and worldwide.
• Strong customer service skills and an adaptable approach.
• Clear written and spoken English, with accurate technical reporting.
• Confident working independently and under pressure.
• Proactive team player who uses their own initiative.
• Full, clean UK driving licence.
• No travel restrictions, and able to obtain security clearance.

Desirable

• Experience with high-voltage systems and/or vacuum technology.
• Experience or knowledge of electron beam or laser welding systems.

Salary and Benefits

Salary: up to £40,000 basic DOE, plus paid overtime. With regular travel, overtime adds significantly to earnings.

Hours and overtime

The role is 38 basic hours per week. Hours in the field can be longer, and all overtime is paid at premium rates. Travel time is paid, from leaving home until returning home (or arriving at the hotel on overnight trips). Time in lieu is available instead of overtime if preferred.

Expenses and overnight allowance

Meals are fully paid when travelling for work (reasonable costs, itemised VAT receipts required). A nightly allowance is paid for each hotel night.

Benefits

• Paid overtime at premium rates, including travel time
• Fully expensed company car after six months
• 27 days' holiday plus public holidays (some used for the Christmas shutdown)
• Pension, with the company paying two-thirds of contributions
• Company-funded health cash plan and 50% funded private medical
• Company-wide performance bonus
• Subsidised gym, plus Pilates, badminton and 5-a-side
• Monthly company lunch and regular social events

The company car and health cash plan are taxable benefits in kind