Field Services Engineer

JR United Kingdom; Kingston upon Hull; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in detection technology seeks a Field Services Engineer in Kingston upon Hull. You will be responsible for installation, service, and support of advanced X-ray systems, requiring excellent communication skills and adaptability to project changes. A postgraduate qualification in Electrical Engineering is desirable, along with a strong troubleshooting background and willingness to travel.

Qualifications

• Experience in field service engineer role.
• Ability to obtain airport security passes; some may require a Criminal Record check.
• Experience with high-end X-ray systems or computed tomography is a major advantage.

Responsibilities

• Installation, commissioning, and service support of Rapiscan’s X-ray systems.
• Conduct service site surveys and prepare professional site reports.
• Provide remote technical support to Distributors' engineers and customers.

Skills

Communication

Troubleshooting

Flexibility

Learning

Education

Postgraduate qualification in Electrical Engineering

Recognized qualification in IT (Microsoft, Cisco, etc.)

Job description

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Field Services Engineer, Kingston upon Hull, East Yorkshire

Client: Rapiscan Systems

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:

Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint, and Trace product lines of Rapiscan systems.

• ADS, CT, Checkpoint & Trace products at customer’s premises, primarily in the Scotland & Newcastle areas, may occasionally include other locations throughout the UK and overseas.
• Installation, commissioning, and service support of Rapiscan’s X-ray, CT, Checkpoint, and Trace systems at our customer’s premises in EMEA and international locations.
• Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
• Conduct service site surveys prior to installations and prepare professional site reports.
• Perform all preventive and corrective maintenance works and attend all call-outs.
• Work on shifts to support key customer sites.
• Provide remote technical support to Distributors engineers and customers.
• Collaborate with internal departments and externally with customers and Distributors on service-related matters and provide guidance when required.
• Submit service reports and non-conformance reports promptly.
• Provide regular feedback to Engineering, Product Line Management, and QA for continuous improvement.
• Duties may be modified or assigned at any time to meet business needs.

Candidate Requirements

• Excellent communication skills, both written and oral, with the ability to clearly articulate product and process information to customers and stakeholders.
• Experience with installing, configuring, and troubleshooting MS Windows-based servers and workstations is highly desirable.
• Knowledge of high-end X-ray systems or computed tomography is a major advantage.
• Experience programming PLCs is an advantage.
• Strong troubleshooting skills for complex systems and logical problem-solving ability.
• Experience in a field service engineer role.
• Flexibility during times of change and ability to adapt promptly to project adjustments.
• Willingness to travel within the UK and overseas.
• Self-motivated and able to work well under pressure.
• Strong aptitude for learning.
• Ability to obtain airport security passes; some may require a Criminal Record check.
• Postgraduate qualification in Electrical Engineering is desirable.
• A recognized qualification in IT (Microsoft, Cisco, etc.) is a plus.
• Good general knowledge of mechanical, electrical, civil, hydraulic, electronics, or complex electro-mechanical equipment or systems, or knowledge of HV systems in medical or industrial engineering disciplines.