Field Services Engineer

JR United Kingdom; Cardiff; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading technology solutions provider is seeking a Field Services Engineer to diagnose and repair IT equipment at customer locations. The role involves providing hardware support, installations, and troubleshooting across various devices while ensuring adherence to safety protocols. Successful candidates will have relevant vendor certifications and a full UK driving license, along with a proactive attitude and attention to detail.

Benefits

Company car

Fuel card

On-call allowances

Qualifications

• Experience installing, troubleshooting, and repairing hardware devices.
• Ability to obtain UK security clearances (SC, NPPV3).

Responsibilities

• Travel to various customer sites to deliver IT support services.
• Install and troubleshoot hardware and software.
• Participate in an on-call rota, including mornings, evenings, and weekends.

Skills

Troubleshooting

Attention to detail

Professionalism

Results-oriented

Education

Relevant vendor certifications

Job description

Job Title: Field Services Engineer

Company: CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education, and healthcare customers worldwide. Founded in 1984, it is a Fortune 500 company and a member of the S&P 500 Index, employing over 15,000 coworkers across the United States, United Kingdom, and Canada.

Job Summary

The role of a Field Services Engineer involves diagnosing and repairing technical issues on various IT equipment including PCs, laptops, tablets, printers, peripherals, and point of sale systems at customer locations around Essex. The engineer will also provide IT hardware support, including installations, moves, and changes across client sites.

Salary and Benefits

Base salary ranges from £27,000 to £29,000 depending on experience. Benefits include a company car, fuel card, and on-call allowances of £44/night or £308/week plus overtime when called out at 1.5 times pay.

Key Responsibilities

1. Travel to various customer sites to deliver IT support services as per contractual requirements.
2. Support a range of IT equipment, including PCs, laptops, tablets, printers, peripherals, and POS systems.
3. Install and troubleshoot hardware and software in diverse environments.
4. Maintain vendor certifications necessary for the role.
5. Follow documented procedures and provide feedback for process improvements.
6. Adhere to safety and ESD precautions.
7. Complete documentation and provide updates on site visits promptly.
8. Participate in an on-call rota, including mornings, evenings, and weekends.
9. Support wider teams within the department.
10. Work overtime as needed to meet contractual obligations, with overtime rates applying.

Qualifications, Skills & Experience

1. Experience installing, troubleshooting, and repairing hardware devices.
2. Ability to install and configure software per customer needs.
3. Relevant vendor certifications (Dell, Lenovo, IBM, HP).
4. Understanding of hardware maintenance and repair.
5. Full UK driving license.
6. Ability to obtain UK security clearances (SC, NPPV3).
7. Attention to detail and quality focus.
8. Ability to work independently and remotely.
9. Methodical approach with a right-first-time attitude.
10. Professionalism and a proactive attitude.
11. Results-oriented with a history of exceeding goals.
12. Physical ability to carry equipment and work in tight spaces.

At CDW, you will work with motivated individuals who inspire and challenge you. We value diversity and believe that different perspectives lead to better solutions for our customers in a rapidly evolving tech landscape.