Field Services Engineer

JR United Kingdom; Yeovil; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their team in Yeovil. This exciting role involves responding to service and maintenance requests for coffee equipment, ensuring customer satisfaction through high-quality repairs and preventative maintenance. You will work with a variety of clients, from independents to national brands, and play a crucial role in maintaining equipment performance. With a focus on problem-solving and a flexible approach to work, this position offers a chance to make a real impact in the field. If you have a passion for coffee and technical skills, this opportunity is perfect for you.

Benefits

25 days holiday

Employee Assistance Program (EAP)

Life Assurance

Additional company benefits

Qualifications

• Strong understanding of coffee equipment and quality.
• Robust problem-solving skills with electrical/mechanical background.

Responsibilities

• Perform repair and preventative maintenance on coffee equipment.
• Set up equipment to ensure consistent coffee quality.
• Complete online documentation before leaving each site.

Skills

Problem-solving skills

Electrical background

Mechanical background

Computer literacy

Understanding of coffee quality

Job description

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Location: Yeovil

Schedule: Day Shift with 1 in 4 weekends required

• 25 days holiday
• Employee Assistance Program (EAP)
• Life Assurance
• Additional company benefits

Job Description:

Our client is seeking a dedicated Field Service Engineer to join their team in the Yeovil region. This role involves responding to service and maintenance requests for a wide variety of clients, ranging from high street independents to national brands. Your work will be essential in maintaining the performance and quality of coffee equipment, ensuring customer satisfaction.

Duties:

• Perform a wide range of repair and preventative maintenance tasks on coffee equipment, ensuring all machinery is left in excellent working condition.
• Set up equipment according to specifications to ensure consistent coffee quality and aim for a first-time fix.
• Coordinate with the central call centre, taking instructions and providing regular updates to keep customers informed.
• Follow on-site procedures, including introducing yourself to the site manager and adhering to all Health and Safety protocols.
• Complete all necessary online documentation, including job sheets and time sheets, before leaving each site.
• Maintain company tools, equipment, and vehicle in good working order, reporting any issues to your line manager.
• Manage and replenish spare parts inventory using a hand-held unit.

Requirements:

• Strong understanding of coffee quality and coffee equipment.
• Robust problem-solving skills with an electrical/mechanical background.
• Computer literate with a clean driving license.
• Self-motivated with a flexible approach to work, location, and hours, including 1 in 4 weekends.