Field Service Technician (Production)

Xerox; Bedford; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading company in the printing technology sector is seeking a Field Service Technician in Bedford. This role involves maintaining and repairing Xerox Production Printers, ensuring optimal customer satisfaction through technical problem resolution. Ideal candidates will possess strong electrical skills, problem-solving abilities, and a customer-focused mentality.

Qualifications

• Experience in a field-based service role.
• Good knowledge of English language.
• Good communication and reporting skills.

Responsibilities

• Provide service activity, repairs, retrofits, and maintenance activities on Xerox High Volume Production Printers.
• Timely escalation of technical problems to minimise downtime.
• Manage relationship with the client to optimise customer satisfaction.

Skills

Problem-solving

Electrical skills

Customer focus

Communication skills

Tools

Diagnostic tools

Job description

Field Service Technician (Production), Bedford

Client: Xerox

Location: Bedford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9177779b5951

Job Views: 4

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description

General Information

Location: Bedford, Leighton Buzzard, Milton Keynes, St Neots, Bedfordshire, Buckinghamshire, Cambridgeshire, United Kingdom

Department: Technical Customer Services

Date: Wednesday, July 10, 2024

Working time: Full-time

Ref#: 20033620

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Technical Customer Services

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

Summary

Responsible for the maintenance and repair of Xerox Production Printers whilst having the basic ability to resolve networking and operating systems issues.

Purpose

Working remotely, you will be required to resolve technical hardware and software problems whilst liaising closely with clients to ensure total satisfaction. You will manage workload and costs in line with business targets and guidelines set by your line manager.

Scope

• The job holder has the responsibility for delivering the appropriate technical service to the customer as set out by the business and/or line manager.
• Internal relationships include line manager & scheduling team.
• External relationships include customers.

Primary Responsibilities

• Provide service activity, repairs, retrofits, and maintenance activities on Xerox High Volume Production Printers.
• Installation and deinstallation of Xerox Production Printers.
• Timely escalation of technical problems to minimise downtime.
• Recognise and feedback additional business opportunities.
• Proactively communicate with colleagues to share technical information.
• Manage relationship with the client to optimise customer satisfaction.

Skills, Knowledge & Abilities

• Experience in a field-based service role.
• Good knowledge of English language.
• Good problem-solving skills.
• Electrical skills/qualification.
• Skills in the use of diagnostic tools, such as multi meters.
• Customer focused mentality.
• Knowledge of computers, networks, data communication and colour theory.
• Good communication and reporting skills.
• Willingness to work flexibly.