Field Service Technician / Engineer

ACS Staffing Solutions; Saffron Walden; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company Van

Company pension

On-site parking

Full training and ongoing development

Job summary

ACS Staffing Solutions in Saffron Walden is seeking a practical Field Service Technician / Engineer to join a hands-on technical team. The role offers full training, a company van and ongoing development. You'll visit sites, troubleshoot, service equipment and provide clear customer guidance.

A full driving licence is required and occasional overnight stays may be necessary. Salary starts at £28,000 per year, with Monday to Friday work and 37.5 hours weekly.

Qualifications

• Automotive, engineering or technical experience is advantageous.
• Confident and friendly communicator who enjoys dealing with people.
• Naturally curious and keen to understand how things work with a technical aptitude.
• Pro-active and practical thinker who enjoys getting to the bottom of problems.
• Comfortable working independently and managing your own diary.
• Organised, reliable and able to stay calm when faced with a challenge.
• Keen to learn, develop and build a long-term career.
• Enjoy helping customers and finding solutions.

Responsibilities

• Every day will be a little different, with a mix of hands-on engineering, problem-solving and customer interaction.
• Visit customers on-site and build great working relationships.
• Listen carefully to customers, understand what's going wrong and work out the best solution.
• Troubleshoot and resolve issues with garage equipment.
• Carry out routine servicing, inspections and preventative maintenance.
• Show customers how to use their equipment safely and effectively - full training will be provided.
• Keep clear and accurate records of visits, repairs and maintenance.
• Work closely with the wider technical team, sharing feedback and ideas to improve products and service.
• Always put safety first and follow the required health & safety procedures when working on customer sites.

Skills

Technical aptitude

Customer communication

Problem solving

Self-management

Job description

Field Service Technician / Engineer

Saffron Walden

£28,000 per year

Monday - Friday 37.5 hours

We're looking for a practical, curious and people-focused individual to join our client's growing team as a Field Engineer. Although advantageous, you don't need previous engineering experience - what matters most is having the right attitude, enjoying solving problems and being confident speaking with customers with a technical aptitude.

You will receive full on the job training, and the technical support you need to become a highly skilled Field Engineer, with a knowledgeable team behind you every step of the way.

Due to driving a company van - a full driving licence is required. Also, occasional overnight stays may be required.

What will you be doing?

• Every day will be a little different, with a mix of hands-on engineering, problem-solving and customer interaction.
• Visit customers on-site and build great working relationships.
• Listen carefully to customers, understand what's going wrong and work out the best solution.
• Troubleshoot and resolve issues with garage equipment.
• Carry out routine servicing, inspections and preventative maintenance.
• Show customers how to use their equipment safely and effectively - full training will be provided.
• Keep clear and accurate records of visits, repairs and maintenance.
• Work closely with the wider technical team, sharing feedback and ideas to improve products and service.
• Always put safety first and follow the required health & safety procedures when working on customer sites.

What are we looking for?

We're more interested in who you are and what you're capable of becoming than having a long list of qualifications.

You'll ideally be:

• Automotive, engineering or technical experience is highly advantageous
• A confident and friendly communicator who enjoys dealing with people.
• Naturally curious and keen to understand how things work with a technical aptitude.
• A pro-active and practical thinker who enjoys getting to the bottom of problems.
• Comfortable working independently and managing your own diary.
• Organised, reliable and able to stay calm when faced with a challenge.
• Keen to learn, develop and build a long-term career.
• Someone who genuinely enjoys helping customers and finding solutions.

Driving licence, aged 21 and over for insurance purposes

No previous field engineering experience? No problem.

You'll receive full training and ongoing support from an experienced technical team, giving you the opportunity to develop the skills and knowledge needed to become a first-rate Field Engineer.

The role is primarily field-based, so occasional overnight stays may be required depending on customer requirements.

What's on offer?

• Salary from £28,000
• Company Van
• Company pension
• On-site parking
• Full training and ongoing development
• Permanent, full-time position
• The opportunity to build a career in a hands-on technical environment

If you're practical, personable and hungry to learn, we'd love to hear from you