Field Service Technician - Commercial Refrigeration & Kitchen Equipment

ZipRecruiter; Manchester; On-site; GBP 44,000 - 86,000; Full time

Job summary

A dynamic commercial refrigeration firm is seeking a Field Service Technician to support growth by diagnosing and repairing refrigeration and kitchen equipment. Ideal candidates should have EPA certification, excellent multitasking ability, and at least 5 years of experience. This role offers a comprehensive benefits package including a competitive salary range of $60,000 to $115,000, health benefits, retirement plan, and ample training opportunities.

Benefits

Attractive compensation package

Comprehensive health benefits

Flexible on-call schedules

Career growth opportunities

Referral bonuses

Qualifications

• Minimum of 5 years of experience in refrigeration repair or a related field.
• Ability to lift and carry items weighing up to 75 pounds.
• Strong customer understanding and satisfaction emphasis.

Responsibilities

• Travel to client sites to diagnose and repair equipment.
• Ensure accurate paperwork for customer services.
• Coordinate with Parts Department for precise parts identification.

Skills

EPA certification

Multitasking

Customer satisfaction

Proficiency in hand tools

Strong organizational skills

Education

High School diploma or GED

Valid driver’s license

Tools

Hand tools

Service truck

Job description

Overview

Field Service Technician - Commercial Refrigeration & Kitchen Equipment (New Hampshire)

Join the Joe Warren & Sons Co. (JWS) family, a dynamic force in commercial refrigeration and food equipment services across New England. Since 1991, our family-led business anchored in Norwood, MA, has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we are eager to bring aboard a Refrigeration Field Service Technician out of our Brentwood, NH location to support this growth.

Total Compensation: $60,000.00 - $115,000.00+ per year based on experience

Responsibilities

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.
• Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.

Qualifications

• EPA certification and a strong emphasis on safety.
• Ability to climb stairs and ladders.
• Adept at multitasking and adapting to varying tasks.
• Emphasis on customer understanding and satisfaction.
• High School diploma or GED and a valid driver’s license.
• Ability to lift and carry items weighing up to 75 pounds.
• Independent worker and effective team collaborator.
• Proficiency in using hand tools.
• Demonstrated ability to complete assignments with little to no supervision.
• Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
• Minimum of 5 years of experience in refrigeration/ice machine equipment repair or a related field.
• Strong organizational skills and a proactive, team-oriented mindset.
• Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.

Benefits

• Attractive compensation package with periodic reviews, bonuses, and increments
• Very competitive 401k with a 4% Safe Harbor Match
• Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
• Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
• Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay.
• Career Growth: Paid training, tuition assistance, and numerous advancement opportunities.
• Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
• Life & Insurance for your peace of mind
• Benefit from our company-wide Bonus incentive program with quarterly payouts
• Enjoy 9 company-funded holidays along with generous PTO
• Robust career progression opportunities
• Referral bonuses for expanding the JWS family
• Vast training and professional development prospects
• Tuition reimbursement and individual developmental plans for continual growth

We are unable to sponsor work visas for this position. Applicants must be authorized to work in the U.S. without sponsorship. As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or veteran status, or any classification protected by applicable federal, state, or local laws.