Field Service Technician - Bristol

TN United Kingdom; Bristol; On-site; GBP 24,000 - 28,000; Full time

Job summary

Join a prominent entity in the gaming industry as a Field Service Technician in the vibrant city of Bristol. This role offers an exciting opportunity to work with cutting-edge technology, ensuring top-notch service and installations for gaming and betting terminals. You will be at the forefront of customer engagement, providing exceptional support and maintenance while traveling within the designated area. With a commitment to excellence, this forward-thinking company values your contributions and offers a supportive work environment, competitive salary, and attractive benefits, including a performance bonus and opportunities for personal growth.

Benefits

Annual Performance Bonus

Paid Leave for Charitable Projects

Celebratory Day Off

5% Employer Pension Contributions

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Passion for technology and ability to learn new systems quickly.
• Strong communication skills and customer service focus.

Responsibilities

• Execute installations and supervise equipment removal.
• Maintain customer relationships and conduct routine maintenance.

Skills

Customer Service Skills

Time Management

Technical Adaptability

Education

Relevant Technical Qualifications

Tools

Mobile Phone

Tablet

Company Van

Job description

Social network you want to login/join with:

Field Service Technician - Bristol, Bristol

Client:

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9d0e2ee2657e

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Gaming:

Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Location: Bristol + surrounding areas

Salary: £24,000 basic salary plus additional £1,300 shift allowance

Company Overview: Light & Wonder, a prominent entity in the gaming and betting industry, is actively recruiting Field Service Technicians to oversee customer sites in the Bristol area. With a commitment to excellence, our organization thrives on delivering superior service, installations, and repairs for cutting-edge betting and gaming terminals.

Responsibilities:

1. Execute new shop installations to the highest standards.
2. Supervise the coordinated removal of equipment from customer premises.
3. Foster and maintain positive customer relationships, providing comprehensive operating procedures, event instructions, and updates on new software/hardware.
4. Conduct routine shop visits and maintenance as directed by the Line Manager.
5. Log and address concerns, incidents, and customer feedback.

This role requires travel within the designated geography, with occasional travel to other areas for coverage. A commitment of 40 hours per week is expected, following a rolling 5 days out of 7 days working pattern. Light & Wonder provides a company van, mobile phone, tablet, and all necessary equipment.

Qualifications

• Passion for technology with a demonstrated ability to quickly learn and adapt to new systems.
• Strong customer service skills with clear and confident communication abilities.
• Exceptional time management skills and a goal-oriented approach to work.
• Possession of a full UK driving license.
• Relevant qualifications will be considered; limited experience may be acceptable.
• Ideally, previous experience in a technical role, particularly within the gaming/electronics or IT sector.

What can we offer?

• Annual performance bonus
• 1 day paid leave to work on charitable projects
• 1 celebratory day (used to celebrate birthdays, anniversaries, religious holidays etc) + half day for health (encouraging you to take time away for you & your wellbeing)
• 5% employer pension contributions
• A reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
• Employee Assistance Programme (EAP)

Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

If you are invited to an interview, please let us know if there are any reasonable adjustments, we can make to the recruitment process that will enable you to perform to the best of your ability.