Service Technician

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that values your skills and offers extensive training and development opportunities. As a dedicated problem solver, you will provide essential support and proactive maintenance for customers in the Bristol area. This role involves installing and troubleshooting Toshiba MFPs, ensuring customer satisfaction through effective communication and technical expertise. With a focus on professional growth, you will have the chance to enhance your skills while contributing to a dynamic team. If you are driven, motivated, and eager to learn, this opportunity is perfect for you.

Qualifications

• Proven electromechanical skills and ability to support networking.
• Professional communication skills across all levels.

Responsibilities

• Install, maintain, and diagnose faults on Toshiba MFP equipment.
• Provide technical support and training to customers.
• Ensure compliance with company policies and procedures.

Skills

Problem Solving

Electromechanical Skills

Communication Skills

Time Management

Health & Safety Knowledge

Job description

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Would you like to work for an internationally renowned Company, who can provide internal training support and development as well as a great benefits package and the opportunity to grow within the business? Our Service division are looking for a dedicated problem solver to work within our field-based team; to provide support and proactive maintenance for our customers.

We are part of the IT and Document Solutions segment of Toshiba and cover the whole of the UK. To find out more about us, please visit www.toshibatec.co.uk.

What to Expect
Once trained on our products, you will be out in the field relatively quickly, utilising your current knowledge of MFPs and/ or Printers.
You will be responsible for providing post-sales/ implementation and technical support services to customers including installation, troubleshooting, problem resolution and maintenance.
You will be required to respond to customer questions regarding operation and malfunctions and advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
As part of your role, you will cover Bristol and surrounding areas, with the expectation that on occasion you may be required to travel slightly further afield including Wales to cover holidays or other absences.

Responsibilities and Duties

• Installing, maintaining and diagnosis of machine faults as per Company Guidelines and SLA’s on specified Toshiba MFP equipment.
• Escalating issues to a Senior Technician / Manager when required.
• Work proactively to achieve individual, team and Company SLAs and productivity levels.
• Monitor and maintain adequate stock levels.
• Regular contact with call centre to maintain accurate reporting.
• Develop and maintain a good rapport with the call centre, making regular contact with established call opening and closing procedures with accurately reported work/travel times.
• Ensure all relevant paperwork is completed and submitted in a timely manner.
• Training customers to be proficient in the use of their equipment.
• To observe and maintain a professional company approach to all customers in developing and building a good rapport.
• Develop and maintain a high level of product knowledge and skills.
• Comply with Group Policies, Procedures and Objectives.
• Perform other such reasonable tasks and responsibilities which may from time to time be required.

Qualifications and Skills Required

• A full driver’s licence and the flexibility to travel with the role.
• Professional written and verbal communication skills across all levels.
• Ability to display tact and diplomacy when dealing with difficult situations and people.
• Good working knowledge of Health & Safety procedures both within Toshiba and customer premises.
• Effective workload scheduling and prioritising.
• Proven Electromechanical Skills.
• Ability to support department with networking of machines to client systems.
• Good time management and organising skills.

Although the ideal candidate will have past experience of supporting similar MFDs to our suite of products and any Toshiba product knowledge would of course be ideal, we are open to considering individuals who have had some exposure to this as part of a wider IT support role, and/ or candidates who have supported a comparable hardware product, with some transferrable skills.

For those candidates with more to learn technically, we will invest in the necessary training and development opportunities, provided they demonstrate suitable attributes to take on the role, including the drive and motivation to learn and succeed.

We operate Monday to Friday and our engineers are on customer sites attending calls during business hours. There may be occasional overtime.

Your region will vary depending on the needs of the business and customer locations, but it would suit someone local to the Bristol and/ or surrounding areas such as Swindon, Glocester etc. There will be a requirement to travel across to Wales at times.