Field Service Technician

JR United Kingdom; Wallingford; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a Field Service Technician to join their dynamic team. This exciting role involves comprehensive training in the electro-mechanical assembly of cutting-edge robotics. You'll be responsible for servicing and repairing advanced robotic systems, ensuring compliance with quality standards while contributing to continuous improvement initiatives. With opportunities for frequent travel and flexible working arrangements, this position is perfect for those who thrive in a fast-paced environment. Join a forward-thinking organization and help shape the future of logistics solutions through automation and innovation.

Benefits

Share options

Life and sick pay insurance

Pension contributions

Wellness benefits

25 holidays per year

Full onsite meals

Team events

Office snacks

Qualifications

• 5+ years in electromechanical assembly and service in precision industries.
• Strong electrical and mechanical diagnostic skills required.

Responsibilities

• Perform on-site and off-site service and repairs for robots.
• Develop work instructions and service plans for repairs.

Skills

Electromechanical Assembly

Electrical Diagnostic Skills

Mechanical Diagnostic Skills

Communication Skills

Team Leadership

Tools

Jira

Confluence

Slack

G-Suite

Job description

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Do you delight in problem solving? Are you looking for a role where no two days are the same? Do you want to be part of the future? If the answer to all of the above is 'yes', then our brand new Field Service Technician role is the one for you!

The Field Service Technician role is a critical position within our Service Operations team. You will complete comprehensive training in the electro-mechanical assembly of Dexory’s products, including a 3-month period within the Production team to learn about our robots. After successful training, you will transition to the Service Operations Department to learn troubleshooting, servicing, and repairing robots.

Once trained, your responsibilities will include:

• Performing on-site and off-site service and repairs for Dexory robots and equipment
• Developing and implementing work instructions for service and repair tasks
• Creating service plans in line with engineering recommendations
• Maintaining product traceability records and currency
• Ensuring compliance with quality assurance and health and safety regulations
• Contributing to continuous improvement initiatives
• Fulfilling additional duties assigned by management

Requirements include:

• Over five years of experience in electromechanical assembly and service in a precision industry (e.g., Motorsport, Aerospace, Railway, Automotive)
• Ability for frequent travel to client sites worldwide (passport without restrictions)
• Strong electrical and mechanical diagnostic skills
• Excellent communication skills
• Ability to work and lead teams through challenges
• Driven to succeed in a dynamic organization
• Flexible working hours and locations
• Full Clean UK driving license

Desirable experience includes:

• Business tools like Jira, Confluence, Slack, G-Suite
• Manufacturing software and root cause analysis methodologies

Our core Operating Principles are:

• Performance: High standards and results
• Commitment: All in, every time
• One team: Shared success

Joining us means embracing uncertainty with ambition and helping shape the future of logistics solutions through innovation, culture, and shared vision.

You will also receive:

• Share options
• Life and sick pay insurance
• Pension contributions
• Wellness benefits
• 25 holidays per year
• Full onsite meals in Wallingford
• Team events and office snacks

AAP/EEO Statement: Dexory is an equal opportunity employer, prohibiting discrimination and harassment of any kind.

If you’re excited about solving robotics challenges and working at the forefront of automation, this is your chance! Join us to shape the future of robotics.

Please note: We are unable to provide sponsorship or relocation for this role.