Field Service Technician

Miele; Vale of White Horse; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Product discounts

Gym membership discount

Lunch allowance

Health cash plan

Eye tests

Recognition schemes

Job summary

Miele Professional is seeking a Field Service Technician to service and repair a range of commercial appliances across customer environments, including laundries, laboratories, hospitals and medical facilities. The role covers Southampton or Salisbury, with some travel outside the local area.

You will deliver exceptional customer service and technical expertise, maintain accurate stock and administration, and stay up-to-date with training.

Qualifications

• Strong diagnostic and fault-finding skills for professional electrical and gas appliances.
• Experience in field service or technical customer service.
• Knowledge of UK power supplies, wiring components and appliance systems.
• Excellent communication and organizational skills.
• Proactive learning and completion of technical training programmes.

Responsibilities

• Fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances.
• Installation and decommissioning of professional appliances across commercial and medical environments.
• Provide exceptional service and represent the Miele brand professionally.
• Maintain clear communication with planners, managers and service partners for efficient delivery.
• Manage van stock, spare parts control and daily administration to support first-time fix rates.
• Promote Miele care products, accessories, service contracts and maintenance solutions.
• Participate in training and keep up-to-date with products and diagnostic processes.

Skills

Diagnostic skills

Field service experience

Electrical/gas knowledge

Customer service

Communication

Learning mindset

Job description

About the Role

As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including industrial laundries, laboratories,hospitalsand medical facilities. From industrial washing machines and tumble dryers to specialist laboratory equipment washers, every day offers something different.

Working across the Southampton or Salisbury area (we are open to applicants from both of these areas), you willrepresenta globally recognised premium brand while delivering exceptional customer service and technicalexpertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may berequired, so flexibility is important.

At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser”-forever better.

Your Responsibilities

• In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard

• In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments

• Through every customer interaction, contribute to an exceptional service experience whilealwaysrepresentingthe Miele brand professionally

• In partnership with planners, managers and service partners,maintainclear communication to support efficient service delivery and resolve technical issues effectively

• Bymaintainingaccuratevan stock, spare parts control and daily administration, support strong first-time fix rates and operational efficiency

• Through customer engagement and product knowledge, promote Miele care products, accessories, servicecontractsand planned maintenance solutions

• By activelyparticipatingin technical training and development,maintainup-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators

What We Are Looking For

• Strong diagnostic and fault-finding skills, including the ability to repair andmaintainprofessional electrical and gas appliances using relevant test equipment

• Proven experience working within a field service or technical customer service environment while deliveringhigh standardsof customer support

• Sound technical knowledge of UK power supplies, wiring components and appliance systems, with the ability toidentifyand resolve technical issues effectively

• Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships

• A proactive approach to learning and development, includingmaintainingup-to-date product knowledge and completing technical training programmes

What We Offer

• A salary of up to £42,024 per annum with on-target earnings potential of up to £50,478, plus a competitive benefits package

• Extensive discounts on Miele products for yourself,familyand friends

• Discounted gym membership and a daily lunch allowance

• Extensive health cash plan and free eye tests

• Additionalbenefits including financial advice, recognition schemes and more

Additional Information

This is a full-time permanent position covering the Southampton or Salisbury area. We are looking for candidates who live in or near these two locations.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive.